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Association Between Provider Engagement, Staff Engagement, and Culture of Safety.
J Healthc Qual. 2020 Jul/Aug; 42(4):236-247.JH

Abstract

As healthcare organizations seek to improve patient experience, quality, and safety, employee engagement and perceptions of patient safety (POPS) have increasingly become foci of attention. Yet, the relationship between these constructs is poorly understood. We examined the correlation between provider and staff engagement (collectively, "employee engagement"), and between employee engagement and POPS in ambulatory and hospital environments. We found significant correlations between staff engagement and POPS, and between provider engagement and POPS in ambulatory and hospital environments. We also found significant correlation between provider and staff engagement. Although all correlations were weak (correlation coefficients of 0.17-0.47), there were significant increases in POPS with increases in employee engagement (in both ambulatory and hospital environments) and increases in provider engagement with increases in staff engagement. These increases range from 4% to 11% for every 17% increase in staff engagement. These findings suggest that healthcare systems seeking to improve provider engagement, staff engagement, and POPS may find synergistic effects between these efforts in ambulatory and hospital settings.

Authors

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Pub Type(s)

Journal Article

Language

eng

PubMed ID

32618872

Citation

Zallman, Leah, et al. "Association Between Provider Engagement, Staff Engagement, and Culture of Safety." Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality, vol. 42, no. 4, 2020, pp. 236-247.
Zallman L, Finnegan KE, Todaro M, et al. Association Between Provider Engagement, Staff Engagement, and Culture of Safety. J Healthc Qual. 2020;42(4):236-247.
Zallman, L., Finnegan, K. E., Todaro, M., Dallinga, B., Curtis, J., Lidman, M., Allen, P., Peterson, D., Schoonmaker, K., & Sayah, A. (2020). Association Between Provider Engagement, Staff Engagement, and Culture of Safety. Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality, 42(4), 236-247. https://doi.org/10.1097/JHQ.0000000000000220
Zallman L, et al. Association Between Provider Engagement, Staff Engagement, and Culture of Safety. J Healthc Qual. 2020 Jul/Aug;42(4):236-247. PubMed PMID: 32618872.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Association Between Provider Engagement, Staff Engagement, and Culture of Safety. AU - Zallman,Leah, AU - Finnegan,Karen E, AU - Todaro,Martina, AU - Dallinga,Bree, AU - Curtis,Joy, AU - Lidman,Marcy, AU - Allen,Paul, AU - Peterson,Denise, AU - Schoonmaker,Karen, AU - Sayah,Assaad, PY - 2020/7/4/entrez PY - 2020/7/4/pubmed PY - 2020/7/4/medline SP - 236 EP - 247 JF - Journal for healthcare quality : official publication of the National Association for Healthcare Quality JO - J Healthc Qual VL - 42 IS - 4 N2 - As healthcare organizations seek to improve patient experience, quality, and safety, employee engagement and perceptions of patient safety (POPS) have increasingly become foci of attention. Yet, the relationship between these constructs is poorly understood. We examined the correlation between provider and staff engagement (collectively, "employee engagement"), and between employee engagement and POPS in ambulatory and hospital environments. We found significant correlations between staff engagement and POPS, and between provider engagement and POPS in ambulatory and hospital environments. We also found significant correlation between provider and staff engagement. Although all correlations were weak (correlation coefficients of 0.17-0.47), there were significant increases in POPS with increases in employee engagement (in both ambulatory and hospital environments) and increases in provider engagement with increases in staff engagement. These increases range from 4% to 11% for every 17% increase in staff engagement. These findings suggest that healthcare systems seeking to improve provider engagement, staff engagement, and POPS may find synergistic effects between these efforts in ambulatory and hospital settings. SN - 1945-1474 UR - https://www.unboundmedicine.com/medline/citation/32618872/Association_Between_Provider_Engagement,_Staff_Engagement,_and_Culture_of_Safety L2 - https://doi.org/10.1097/JHQ.0000000000000220 DB - PRIME DP - Unbound Medicine ER -
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