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I Will Hurt You for This, When and How Subordinates Take Revenge From Abusive Supervisors: A Perspective of Displaced Revenge.
Front Psychol. 2020; 11:503153.FP

Abstract

Abusive supervision, defined as subordinates' perception of the extent to which supervisors engage in the sustained display of hostile verbal and non-verbal behaviors, excluding physical contact, is associated with various negative outcomes. This has made it easy for researchers to overlook the possibility that some supervisors regret their bad behavior and express remorse for their actions. Hence, we know little about how subordinates react to the perception that their supervisor is remorseful and how this perception affects the outcomes of supervisors' undesired behavior. Specifically, drawing on the social exchange theory (SET) and displace revenge literature, this study explains how abusive supervision leads to victims' service sabotage behavior. In addition, this study also investigates how perceived supervisors' remorse (PSR) mitigates the adverse effects of abusive supervision. Based on time-lagged, dyadic data (63 supervisors, 212 subordinates) from Chinese individuals, this study found support for all the proposed relationships, i.e., abusive supervision leads to service sabotage through the mediating effect of revenge desire. The findings also conclude that PSR lessens the detrimental effects of abusive supervision on victims' behavior with their customers. Finally, this research contributes to service sabotage literature by highlighting the possibility where abusive supervisors cause service sabotage behavior among victims. This study also shows the importance of PSR's role in decreasing service sabotage behavior exhibited by victims of abusive supervisors in the service sector.

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Authors+Show Affiliations

Hongbo L
School of Management, Jiangsu University, Zhenjiang, China.
Waqas M
School of Management, Jiangsu University, Zhenjiang, China.
Tariq H
NUST Business School, National University of Sciences and Technology, Islamabad, Pakistan.
Nana Abena AA
School of Management, Jiangsu University, Zhenjiang, China.
Akwasi OC
School of Management, Jiangsu University, Zhenjiang, China.
Ashraf SF
Management Science and Engineering, School of Management, Jiangsu University, Zhenjiang, China.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

33101111

Citation

Hongbo, Li, et al. "I Will Hurt You for This, when and How Subordinates Take Revenge From Abusive Supervisors: a Perspective of Displaced Revenge." Frontiers in Psychology, vol. 11, 2020, p. 503153.
Hongbo L, Waqas M, Tariq H, et al. I Will Hurt You for This, When and How Subordinates Take Revenge From Abusive Supervisors: A Perspective of Displaced Revenge. Front Psychol. 2020;11:503153.
Hongbo, L., Waqas, M., Tariq, H., Nana Abena, A. A., Akwasi, O. C., & Ashraf, S. F. (2020). I Will Hurt You for This, When and How Subordinates Take Revenge From Abusive Supervisors: A Perspective of Displaced Revenge. Frontiers in Psychology, 11, 503153. https://doi.org/10.3389/fpsyg.2020.503153
Hongbo L, et al. I Will Hurt You for This, when and How Subordinates Take Revenge From Abusive Supervisors: a Perspective of Displaced Revenge. Front Psychol. 2020;11:503153. PubMed PMID: 33101111.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - I Will Hurt You for This, When and How Subordinates Take Revenge From Abusive Supervisors: A Perspective of Displaced Revenge. AU - Hongbo,Li, AU - Waqas,Muhammad, AU - Tariq,Hussain, AU - Nana Abena,Atuahene Antwiwaa, AU - Akwasi,Opoku Charles, AU - Ashraf,Sheikh Farhan, Y1 - 2020/09/23/ PY - 2019/10/07/received PY - 2020/08/19/accepted PY - 2020/10/26/entrez PY - 2020/10/27/pubmed PY - 2020/10/27/medline KW - abusive supervision KW - displaced revenge KW - perceived supervisors’ remorse KW - service sabotage KW - social exchange theory SP - 503153 EP - 503153 JF - Frontiers in psychology JO - Front Psychol VL - 11 N2 - Abusive supervision, defined as subordinates' perception of the extent to which supervisors engage in the sustained display of hostile verbal and non-verbal behaviors, excluding physical contact, is associated with various negative outcomes. This has made it easy for researchers to overlook the possibility that some supervisors regret their bad behavior and express remorse for their actions. Hence, we know little about how subordinates react to the perception that their supervisor is remorseful and how this perception affects the outcomes of supervisors' undesired behavior. Specifically, drawing on the social exchange theory (SET) and displace revenge literature, this study explains how abusive supervision leads to victims' service sabotage behavior. In addition, this study also investigates how perceived supervisors' remorse (PSR) mitigates the adverse effects of abusive supervision. Based on time-lagged, dyadic data (63 supervisors, 212 subordinates) from Chinese individuals, this study found support for all the proposed relationships, i.e., abusive supervision leads to service sabotage through the mediating effect of revenge desire. The findings also conclude that PSR lessens the detrimental effects of abusive supervision on victims' behavior with their customers. Finally, this research contributes to service sabotage literature by highlighting the possibility where abusive supervisors cause service sabotage behavior among victims. This study also shows the importance of PSR's role in decreasing service sabotage behavior exhibited by victims of abusive supervisors in the service sector. SN - 1664-1078 UR - https://www.unboundmedicine.com/medline/citation/33101111/I_Will_Hurt_You_for_This_When_and_How_Subordinates_Take_Revenge_From_Abusive_Supervisors:_A_Perspective_of_Displaced_Revenge_ DB - PRIME DP - Unbound Medicine ER -