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Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship.
Psychol Health Med. 2022 08; 27(7):1596-1601.PH

Abstract

This study aimed to elaborate on the mechanism by which workplace ostracism influences turnover intention through exploring the sequential mediation effects of emotional labour and nurse-patient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed that workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through the sequential mediation of surface acting and nurse-patient relationship. The findings of this study imply that nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may help reduce nurses' turnover intention.

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Publisher Full Text (DOI)

Authors+Show Affiliations

Gou L
School of Nursing, Fudan University, Shanghai, China. Sichuan Provincial People's Hospital, University of Electronic Science and Technology of China, Chengdu, China.
Ma S
Business Research Unit (BRU-IUL), Instituto Universitario de Lisboa (ISCTE-IUL), Lisboa, Portugal.
Wang G
School of Management and Economics, University of Electronic Science and Technology of China, Chengdu, China.
Wen X
Department of Nursing, Sichuan Provincial People's Hospital, University of Electronic Science and Technology of China, Chengdu, China.
Zhang Y
Department of Nursing, Zhongshan Hospital, Fudan University, Shanghai, China.

MeSH

Cross-Sectional StudiesFemaleHumansIntentionJob SatisfactionNursesNursing Staff, HospitalOstracismPersonnel TurnoverSurveys and QuestionnairesWorkplace

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

33784891

Citation

Gou, Li, et al. "Relationship Between Workplace Ostracism and Turnover Intention Among Nurses: the Sequential Mediating Effects of Emotional Labor and Nurse-patient Relationship." Psychology, Health & Medicine, vol. 27, no. 7, 2022, pp. 1596-1601.
Gou L, Ma S, Wang G, et al. Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship. Psychol Health Med. 2022;27(7):1596-1601.
Gou, L., Ma, S., Wang, G., Wen, X., & Zhang, Y. (2022). Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship. Psychology, Health & Medicine, 27(7), 1596-1601. https://doi.org/10.1080/13548506.2021.1905859
Gou L, et al. Relationship Between Workplace Ostracism and Turnover Intention Among Nurses: the Sequential Mediating Effects of Emotional Labor and Nurse-patient Relationship. Psychol Health Med. 2022;27(7):1596-1601. PubMed PMID: 33784891.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship. AU - Gou,Li, AU - Ma,Shaozhuang, AU - Wang,Guofeng, AU - Wen,Xianxiu, AU - Zhang,Yuxia, Y1 - 2021/03/30/ PY - 2021/4/1/pubmed PY - 2022/7/29/medline PY - 2021/3/31/entrez KW - Workplace ostracism KW - emotional labour KW - nurse-patient relationship KW - nurses KW - turnover intention SP - 1596 EP - 1601 JF - Psychology, health & medicine JO - Psychol Health Med VL - 27 IS - 7 N2 - This study aimed to elaborate on the mechanism by which workplace ostracism influences turnover intention through exploring the sequential mediation effects of emotional labour and nurse-patient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed that workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through the sequential mediation of surface acting and nurse-patient relationship. The findings of this study imply that nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may help reduce nurses' turnover intention. SN - 1465-3966 UR - https://www.unboundmedicine.com/medline/citation/33784891/Relationship_between_workplace_ostracism_and_turnover_intention_among_nurses:_the_sequential_mediating_effects_of_emotional_labor_and_nurse_patient_relationship_ DB - PRIME DP - Unbound Medicine ER -