TY - JOUR T1 - Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage. AU - Hongbo,Li, AU - Waqas,Muhammad, AU - Tariq,Hussain, AU - Yahya,Farzan, AU - Marfoh,Joseph, AU - Ali,Ahsan, AU - Ali,Syed Muhammad, Y1 - 2021/03/15/ PY - 2020/08/18/received PY - 2021/01/26/accepted PY - 2021/4/1/entrez PY - 2021/4/2/pubmed PY - 2021/4/2/medline KW - Chinese service industry KW - ego depletion KW - organizational citizenship behavior KW - psychological capital KW - service sabotage SP - 595995 EP - 595995 JF - Frontiers in psychology JO - Front Psychol VL - 12 N2 - Taking support from ego-depletion theory, this study examines ego depletion as a mechanism that explains how employees' organizational citizenship behavior (OCB) leads to antagonistic consequences, i.e., service sabotage. Employees' positive psychological capital (PsyCap) is considered a moderator. PROCESS macro was used to test all the hypotheses using time-lagged, dyadic data collected from 420 employees and their 112 their supervisors associated with the service industry in China. This study finds that employees' exhibition of OCB is positively linked to ego depletion, which in turn drives service sabotage behavior. Furthermore, employees' PsyCap weakens the effect of OCB on employees' ego depletion. This study highlights the dark side of OCB, the mechanism through which it causes adverse effects, and the moderating effect of PsyCap. It also provides insights to the organizations for managing service sector employees to effectively interact with customers. SN - 1664-1078 UR - https://www.unboundmedicine.com/medline/citation/33790824/Cost_of_Serving_Others:_A_Moderated_Mediation_Model_of_OCB_Ego_Depletion_and_Service_Sabotage_ DB - PRIME DP - Unbound Medicine ER -