TY - JOUR T1 - Mistreatment from Multiple Sources: Interaction Effects of Abusive Supervision, Coworker Incivility, and Customer Incivility on Work Outcomes. AU - Shin,Yuhyung, AU - Hur,Won-Moo, AU - Kang,Seongho, Y1 - 2021/05/18/ PY - 2021/04/29/received PY - 2021/05/13/revised PY - 2021/05/15/accepted PY - 2021/6/2/entrez PY - 2021/6/3/pubmed PY - 2021/6/25/medline KW - abusive supervision KW - coworker incivility KW - customer incivility KW - emotional exhaustion KW - job performance JF - International journal of environmental research and public health JO - Int J Environ Res Public Health VL - 18 IS - 10 N2 - Despite the large body of research on workplace mistreatment, surprisingly few studies have examined the interaction effect of multiple interpersonal stressors on employee outcomes. To fill this gap, our research aimed to test the moderating effects of coworker incivility and customer incivility on the relationship between abusive supervision, emotional exhaustion, and job performance. Analyses conducted on 651 South Korean frontline service employees revealed that abusive supervision exerted a significant indirect effect on job performance through emotional exhaustion. Customer incivility strengthened the positive relationship between abusive supervision and emotional exhaustion, as well as the indirect effect of abusive supervision on job performance through emotional exhaustion. Our post hoc analysis demonstrated a three-way interaction between abusive supervision, coworker incivility, and customer incivility; the relationship between abusive supervision and emotional exhaustion was significantly positive only when coworker incivility was high and customer incivility was low. We discuss the implications of our findings for theory and practice. SN - 1660-4601 UR - https://www.unboundmedicine.com/medline/citation/34070101/Mistreatment_from_Multiple_Sources:_Interaction_Effects_of_Abusive_Supervision_Coworker_Incivility_and_Customer_Incivility_on_Work_Outcomes_ DB - PRIME DP - Unbound Medicine ER -