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Satisfaction and Usability of an Information and Communications Technology-Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study.
JMIR Form Res. 2021 Aug 26; 5(8):e26227.JF

Abstract

BACKGROUND

Digital health care is an important strategy in the war against COVID-19. South Korea introduced living and treatment support centers (LTSCs) to control regional outbreaks and care for patients with asymptomatic or mild COVID-19. Seoul National University Hospital (SNUH) introduced information and communications technology (ICT)-based solutions to manage clinically healthy patients with COVID-19.

OBJECTIVE

This study aims to investigate satisfaction and usability by patients and health professionals in the optimal use of a mobile app and wearable device that SNUH introduced to the LTSC for clinically healthy patients with COVID-19.

METHODS

Online surveys and focus group interviews were conducted to collect quantitative and qualitative data.

RESULTS

Regarding usability testing of the wearable device, perceived usefulness had the highest mean score of 4.45 (SD 0.57) points out of 5. Regarding usability of the mobile app, perceived usefulness had the highest mean score of 4.62 (SD 0.48) points out of 5. Regarding satisfaction items for the mobile app among medical professionals, the "self-reporting" item had the highest mean score of 4.42 (SD 0.58) points out of 5. In focus group interviews of health care professionals, hospital information system interfacing was the most important functional requirement for ICT-based COVID-19 telemedicine.

CONCLUSIONS

Improvement of patient safety and reduction of the burden on medical staff were the expected positive outcomes. Stability and reliability of the device, patient education, accountability, and reimbursement issues should be considered as part of the development of remote patient monitoring. In responding to a novel contagious disease, telemedicine and a wearable device were shown to be useful during a global crisis.

Authors+Show Affiliations

Office of Hospital Information, Seoul National University Hospital, Seoul, Republic of Korea.Department of Thoracic & Cardiovascular Surgery, Seoul National University Hospital, Seoul, Republic of Korea. Department of Thoracic & Cardiovascular Surgery, Seoul National University College of Medicine, Seoul, Republic of Korea.Office of Hospital Information, Seoul National University Hospital, Seoul, Republic of Korea.Department of Medical Informatics, Catholic University of Korea, Seoul, Republic of Korea.Office of Hospital Information, Seoul National University Hospital, Seoul, Republic of Korea.Office of Hospital Information, Seoul National University Hospital, Seoul, Republic of Korea.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

34254946

Citation

Bae, Ye Seul, et al. "Satisfaction and Usability of an Information and Communications Technology-Based System By Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study." JMIR Formative Research, vol. 5, no. 8, 2021, pp. e26227.
Bae YS, Kim KH, Choi SW, et al. Satisfaction and Usability of an Information and Communications Technology-Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study. JMIR Form Res. 2021;5(8):e26227.
Bae, Y. S., Kim, K. H., Choi, S. W., Ko, T., Lim, J. S., & Piao, M. (2021). Satisfaction and Usability of an Information and Communications Technology-Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study. JMIR Formative Research, 5(8), e26227. https://doi.org/10.2196/26227
Bae YS, et al. Satisfaction and Usability of an Information and Communications Technology-Based System By Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study. JMIR Form Res. 2021 Aug 26;5(8):e26227. PubMed PMID: 34254946.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Satisfaction and Usability of an Information and Communications Technology-Based System by Clinically Healthy Patients With COVID-19 and Medical Professionals: Cross-sectional Survey and Focus Group Interview Study. AU - Bae,Ye Seul, AU - Kim,Kyung Hwan, AU - Choi,Sae Won, AU - Ko,Taehoon, AU - Lim,Jun Seo, AU - Piao,Meihua, Y1 - 2021/08/26/ PY - 2020/12/02/received PY - 2021/07/06/accepted PY - 2020/12/22/revised PY - 2021/7/14/pubmed PY - 2021/7/14/medline PY - 2021/7/13/entrez KW - COVID-19 KW - mobile app KW - satisfaction KW - telemedicine KW - usability KW - vital sign KW - wearable device SP - e26227 EP - e26227 JF - JMIR formative research JO - JMIR Form Res VL - 5 IS - 8 N2 - BACKGROUND: Digital health care is an important strategy in the war against COVID-19. South Korea introduced living and treatment support centers (LTSCs) to control regional outbreaks and care for patients with asymptomatic or mild COVID-19. Seoul National University Hospital (SNUH) introduced information and communications technology (ICT)-based solutions to manage clinically healthy patients with COVID-19. OBJECTIVE: This study aims to investigate satisfaction and usability by patients and health professionals in the optimal use of a mobile app and wearable device that SNUH introduced to the LTSC for clinically healthy patients with COVID-19. METHODS: Online surveys and focus group interviews were conducted to collect quantitative and qualitative data. RESULTS: Regarding usability testing of the wearable device, perceived usefulness had the highest mean score of 4.45 (SD 0.57) points out of 5. Regarding usability of the mobile app, perceived usefulness had the highest mean score of 4.62 (SD 0.48) points out of 5. Regarding satisfaction items for the mobile app among medical professionals, the "self-reporting" item had the highest mean score of 4.42 (SD 0.58) points out of 5. In focus group interviews of health care professionals, hospital information system interfacing was the most important functional requirement for ICT-based COVID-19 telemedicine. CONCLUSIONS: Improvement of patient safety and reduction of the burden on medical staff were the expected positive outcomes. Stability and reliability of the device, patient education, accountability, and reimbursement issues should be considered as part of the development of remote patient monitoring. In responding to a novel contagious disease, telemedicine and a wearable device were shown to be useful during a global crisis. SN - 2561-326X UR - https://www.unboundmedicine.com/medline/citation/34254946/Satisfaction_and_usability_of_an_ICT-based_system_by_clinically_healthy_COVID-19_patients_and_medical_professionals. L2 - https://formative.jmir.org/2021/8/e26227/ DB - PRIME DP - Unbound Medicine ER -
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