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Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership.
Front Psychol. 2021; 12:710050.FP

Abstract

Greening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolve the research problem by analyzing the moderating effect of transformational leadership style on green HRM practices with employee environmental commitment (EEC) and GSRP in the hotel industry. The present study recruited 489 front-line employees (FLE) and their 24 direct managers. The research results reveal that environmental commitment of employee mediates the relationship between green HRM practices and GSRP. Moreover, the transformational leadership style moderates the relationship between green HRM practices and employee environmental commitment in the hotel industry. The study has critical insights and implications for hotel managers and theory.

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Authors+Show Affiliations

Iftikhar U
Department of Leadership and Management Studies, National Defence University, Islamabad, Pakistan.
Zaman K
Faculty of Management Science, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology University, Islamabad, Pakistan.
Rehmani M
Department of Business Administration, University of Sialkot, Sialkot, Pakistan.
Ghias W
Department of Leadership and Management Studies, National Defence University, Islamabad, Pakistan.
Islam T
School of Economics and Management, Tongji University, Shanghai, China. Department of Management, Faculty of Management, Prague University of Economics and Business, Prague, Czechia.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

34759860

Citation

Iftikhar, Umer, et al. "Impact of Green Human Resource Management On Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership." Frontiers in Psychology, vol. 12, 2021, p. 710050.
Iftikhar U, Zaman K, Rehmani M, et al. Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership. Front Psychol. 2021;12:710050.
Iftikhar, U., Zaman, K., Rehmani, M., Ghias, W., & Islam, T. (2021). Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership. Frontiers in Psychology, 12, 710050. https://doi.org/10.3389/fpsyg.2021.710050
Iftikhar U, et al. Impact of Green Human Resource Management On Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership. Front Psychol. 2021;12:710050. PubMed PMID: 34759860.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership. AU - Iftikhar,Umer, AU - Zaman,Khansa, AU - Rehmani,Mahmood, AU - Ghias,Wajeeha, AU - Islam,Tahir, Y1 - 2021/10/21/ PY - 2021/05/15/received PY - 2021/08/13/accepted PY - 2021/11/11/entrez PY - 2021/11/12/pubmed PY - 2021/11/12/medline KW - employee environmental commitment KW - green HRM practices KW - green service recovery KW - hotel industry KW - transformational leadership SP - 710050 EP - 710050 JF - Frontiers in psychology JO - Front Psychol VL - 12 N2 - Greening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolve the research problem by analyzing the moderating effect of transformational leadership style on green HRM practices with employee environmental commitment (EEC) and GSRP in the hotel industry. The present study recruited 489 front-line employees (FLE) and their 24 direct managers. The research results reveal that environmental commitment of employee mediates the relationship between green HRM practices and GSRP. Moreover, the transformational leadership style moderates the relationship between green HRM practices and employee environmental commitment in the hotel industry. The study has critical insights and implications for hotel managers and theory. SN - 1664-1078 UR - https://www.unboundmedicine.com/medline/citation/34759860/Impact_of_Green_Human_Resource_Management_on_Service_Recovery:_Mediating_Role_of_Environmental_Commitment_and_Moderation_of_Transformational_Leadership_ DB - PRIME DP - Unbound Medicine ER -