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How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: A Moderation and Mediation Approach.
Front Psychol. 2022; 13:810227.FP

Abstract

The COVID-19 pandemic has caused a record global crisis, particularly and extremely, for the service sectors. Due to extensive security measures, many service sector employees have to work remotely to maintain services. Drawing upon the conservation of resources theory, this research investigates the impact of servant leadership on the task performance of employees in virtual working environments during the COVID-19 crisis. Our theoretical model was tested using data collected from 335 individual employees in the education sector of Pakistan. SPSS version 26.0 was applied to find the hypothesized relationship between the study variables. To find the indirect mediating effect, we applied Model 4; for moderation, we applied Model 1; and for the moderation and mediation effect, we applied Model 7 of the Process Macro model of Hayes. The results of the study revealed that servant leadership is positively related to task performance in a virtual environment during crises. Furthermore, psychological empowerment partially mediates the relationship between servant leadership and task performance. Perceived supervisor support positively moderates the relationship between servant leadership and task performance. Moreover, the indirect effect of servant leadership on task performance via psychological empowerment is moderated by perceived supervisor support. The results provided guidance to the educational sector on how to lead effectively in times of crisis when service sector employees work predominantly in virtual environments. The theoretical and practical implications of these findings are discussed.

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Authors+Show Affiliations

Zada M
Business School, Henan University, Kaifeng, China. Department of Management Sciences, Alhamd Islamic University, Islamabad, Pakistan.
Zada S
Business School, Henan University, Kaifeng, China. Department of Business Administration, Faculty of Management Sciences, Ilma University, Karachi, Pakistan.
Ali M
Department of Management Science, Capital University of Science and Technology, Islamabad, Pakistan.
Jun ZY
Business School, Henan University, Kaifeng, China.
Contreras-Barraza N
Facultad de Economía y Negocios, Universidad Andres Bello, Viña del Mar, Chile.
Castillo D
Centro de Estudios e Investigación Enzo Faletto, Universidad de Santiago de Chile, Santiago, Chile.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

35401384

Citation

Zada, Muhammad, et al. "How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: a Moderation and Mediation Approach." Frontiers in Psychology, vol. 13, 2022, p. 810227.
Zada M, Zada S, Ali M, et al. How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: A Moderation and Mediation Approach. Front Psychol. 2022;13:810227.
Zada, M., Zada, S., Ali, M., Jun, Z. Y., Contreras-Barraza, N., & Castillo, D. (2022). How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: A Moderation and Mediation Approach. Frontiers in Psychology, 13, 810227. https://doi.org/10.3389/fpsyg.2022.810227
Zada M, et al. How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: a Moderation and Mediation Approach. Front Psychol. 2022;13:810227. PubMed PMID: 35401384.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: A Moderation and Mediation Approach. AU - Zada,Muhammad, AU - Zada,Shagufta, AU - Ali,Mudassar, AU - Jun,Zhang Yong, AU - Contreras-Barraza,Nicolás, AU - Castillo,Dante, Y1 - 2022/03/23/ PY - 2021/11/06/received PY - 2022/01/12/accepted PY - 2022/4/11/entrez PY - 2022/4/12/pubmed PY - 2022/4/12/medline KW - COVID-19 KW - crisis KW - perceived supervisor support KW - psychological empowerment KW - servant leadership KW - task performance KW - virtual work environment SP - 810227 EP - 810227 JF - Frontiers in psychology JO - Front Psychol VL - 13 N2 - The COVID-19 pandemic has caused a record global crisis, particularly and extremely, for the service sectors. Due to extensive security measures, many service sector employees have to work remotely to maintain services. Drawing upon the conservation of resources theory, this research investigates the impact of servant leadership on the task performance of employees in virtual working environments during the COVID-19 crisis. Our theoretical model was tested using data collected from 335 individual employees in the education sector of Pakistan. SPSS version 26.0 was applied to find the hypothesized relationship between the study variables. To find the indirect mediating effect, we applied Model 4; for moderation, we applied Model 1; and for the moderation and mediation effect, we applied Model 7 of the Process Macro model of Hayes. The results of the study revealed that servant leadership is positively related to task performance in a virtual environment during crises. Furthermore, psychological empowerment partially mediates the relationship between servant leadership and task performance. Perceived supervisor support positively moderates the relationship between servant leadership and task performance. Moreover, the indirect effect of servant leadership on task performance via psychological empowerment is moderated by perceived supervisor support. The results provided guidance to the educational sector on how to lead effectively in times of crisis when service sector employees work predominantly in virtual environments. The theoretical and practical implications of these findings are discussed. SN - 1664-1078 UR - https://www.unboundmedicine.com/medline/citation/35401384/How_Classy_Servant_Leader_at_Workplace_Linking_Servant_Leadership_and_Task_Performance_During_the_COVID_19_Crisis:_A_Moderation_and_Mediation_Approach_ DB - PRIME DP - Unbound Medicine ER -