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Environmental innovation ambidexterity and customer relationship performance: evidence from the manufacturing industry in China.
Environ Sci Pollut Res Int. 2022 Aug; 29(40):60998-61011.ES

Abstract

Cleaner production and pollution prevention are not only essential for enterprises to improve resource utilization efficiency and competitiveness, but also realistic requirements for enterprises to comply with green manufacturing policies and regulations. Many previous studies have investigated the impacts of environmental innovation on products and environmental performance, but few of them have explored the impact of environmental innovation on customer relationships. The main purpose of this study is to investigate the basic strategies to enhance customer relationship in the context of green development. Building upon the resource-based view, the dynamic capability perspective, and the upper echelons theory, this study develops a conceptual model focusing on the effects of environmental innovation ambidexterity (EIA) on customer relationship performance (CRP), the mediating effects of green product innovation (GPI), and the moderating role of top management's environmental awareness. The results of a survey of 285 high-tech manufacturing enterprises in China show that EIA has a positive effect on CRP. The results of the study also indicate that GPI mediates the relationship between EIA and CRP, and top management's environmental awareness moderates the impact of EIA on CRP. The results offer novel insights for suppliers to improve CRP, and provide theoretical guidance for high-tech manufacturing enterprises to effectively implement pollution prevention and GPI.

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Publisher Full Text (DOI)

Authors+Show Affiliations

Xin C
School of Business Administration, Northeastern University, No. 195, Chuangxin Road, Hunnan District, Shenyang, People's Republic of China. cxin@mail.neu.edu.cn.
Zheng C
School of Business Administration, Northeastern University, No. 195, Chuangxin Road, Hunnan District, Shenyang, People's Republic of China.
Sun M
Department of Management Science and Statistics, Carlos Alvarez School of Business, the University of Texas at San Antonio, San Antonio, TX, USA.

MeSH

ChinaEfficiencyEnvironmental PollutionFunctional LateralityInventionsManufacturing Industry

Pub Type(s)

Journal Article

Language

eng

PubMed ID

35434753

Citation

Xin, Chong, et al. "Environmental Innovation Ambidexterity and Customer Relationship Performance: Evidence From the Manufacturing Industry in China." Environmental Science and Pollution Research International, vol. 29, no. 40, 2022, pp. 60998-61011.
Xin C, Zheng C, Sun M. Environmental innovation ambidexterity and customer relationship performance: evidence from the manufacturing industry in China. Environ Sci Pollut Res Int. 2022;29(40):60998-61011.
Xin, C., Zheng, C., & Sun, M. (2022). Environmental innovation ambidexterity and customer relationship performance: evidence from the manufacturing industry in China. Environmental Science and Pollution Research International, 29(40), 60998-61011. https://doi.org/10.1007/s11356-022-20284-0
Xin C, Zheng C, Sun M. Environmental Innovation Ambidexterity and Customer Relationship Performance: Evidence From the Manufacturing Industry in China. Environ Sci Pollut Res Int. 2022;29(40):60998-61011. PubMed PMID: 35434753.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Environmental innovation ambidexterity and customer relationship performance: evidence from the manufacturing industry in China. AU - Xin,Chong, AU - Zheng,Chenna, AU - Sun,Minghe, Y1 - 2022/04/18/ PY - 2021/12/29/received PY - 2022/04/11/accepted PY - 2022/4/19/pubmed PY - 2022/9/2/medline PY - 2022/4/18/entrez KW - Customer relationship performance KW - Environmental innovation ambidexterity KW - Green product innovation KW - Top management’s environmental awareness SP - 60998 EP - 61011 JF - Environmental science and pollution research international JO - Environ Sci Pollut Res Int VL - 29 IS - 40 N2 - Cleaner production and pollution prevention are not only essential for enterprises to improve resource utilization efficiency and competitiveness, but also realistic requirements for enterprises to comply with green manufacturing policies and regulations. Many previous studies have investigated the impacts of environmental innovation on products and environmental performance, but few of them have explored the impact of environmental innovation on customer relationships. The main purpose of this study is to investigate the basic strategies to enhance customer relationship in the context of green development. Building upon the resource-based view, the dynamic capability perspective, and the upper echelons theory, this study develops a conceptual model focusing on the effects of environmental innovation ambidexterity (EIA) on customer relationship performance (CRP), the mediating effects of green product innovation (GPI), and the moderating role of top management's environmental awareness. The results of a survey of 285 high-tech manufacturing enterprises in China show that EIA has a positive effect on CRP. The results of the study also indicate that GPI mediates the relationship between EIA and CRP, and top management's environmental awareness moderates the impact of EIA on CRP. The results offer novel insights for suppliers to improve CRP, and provide theoretical guidance for high-tech manufacturing enterprises to effectively implement pollution prevention and GPI. SN - 1614-7499 UR - https://www.unboundmedicine.com/medline/citation/35434753/Environmental_innovation_ambidexterity_and_customer_relationship_performance:_evidence_from_the_manufacturing_industry_in_China_ DB - PRIME DP - Unbound Medicine ER -