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The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity on Employees' Job Performance in Pakistan.
Psychol Res Behav Manag. 2022; 15:1325-1346.PR

Abstract

Purpose

This study aims to improve employees' job performance during COVID-19 pandemic circumstances and demonstrates the impact of COVID-19 fear on hospitality employees' job performance under the mediating role of job insecurity changes and job loss insecurity.

Methods

The study adopts a quantitative approach, and data were accumulated through a structured questionnaire. In total, 509 valid questionnaires were received from employees working in Pakistan's hospitality sector. A structural equation model using Smart-PLS software was used to analyze the collected data from the respondents.

Results

The results have identified that COVID-19 fear has a positive and significant influence on job insecurity changes, job loss insecurity, and a negative and significant relationship with job performance. The mediating relationship of job insecurity changes and job loss insecurity negatively significantly influence job performance. Additionally, results indicate a significant relationship between the moderating effect of the COVID-19 vaccines and job insecurity changes, job loss insecurity, and job performance.

Conclusion

The study revealed that employees who perceived their jobs to be insecure during the COVID-19 pandemic tried to cope with the situation, feel healthy, and perform well in their job after getting vaccinated. The study's findings recommend modifying the employees' working pattern for organizations. This study enhances the existing literature on the COVID-19 crisis in Pakistan's hospitality industry. In particular, this study is a novel addition to academia that highlights the impact of the COVID-19 pandemic on the work performance of front desk employees in the hotel and tourism industry.

Authors+Show Affiliations

School of Management, Nanjing University of Posts and Telecommunications, Nanjing, Jiangsu, People's Republic of China.School of Management, Zhejiang Shuren University, Hangzhou, Zhejiang, People's Republic of China. Department of Commerce & Business, Government College University Faisalabad, Layyah Campus, Layyah, Punjab, 31200, Pakistan.Faculty of Management Sciences, International Islamic University, Islamabad, Pakistan.Faculty of Economics, Administrative and Social Sciences, Nisantasi University, Istanbul, 34485, Turkey.Department of Business Administration, National College of Business Administration and Economics, Multan Campus, Multan, 60000, Pakistan.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

35642192

Citation

Sun, Jianmin, et al. "The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity On Employees' Job Performance in Pakistan." Psychology Research and Behavior Management, vol. 15, 2022, pp. 1325-1346.
Sun J, Sarfraz M, Khawaja KF, et al. The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity on Employees' Job Performance in Pakistan. Psychol Res Behav Manag. 2022;15:1325-1346.
Sun, J., Sarfraz, M., Khawaja, K. F., Ozturk, I., & Raza, M. A. (2022). The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity on Employees' Job Performance in Pakistan. Psychology Research and Behavior Management, 15, 1325-1346. https://doi.org/10.2147/PRBM.S365972
Sun J, et al. The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity On Employees' Job Performance in Pakistan. Psychol Res Behav Manag. 2022;15:1325-1346. PubMed PMID: 35642192.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity on Employees' Job Performance in Pakistan. AU - Sun,Jianmin, AU - Sarfraz,Muddassar, AU - Khawaja,Kausar Fiaz, AU - Ozturk,Ilknur, AU - Raza,Muhammad Ali, Y1 - 2022/05/25/ PY - 2022/03/15/received PY - 2022/05/12/accepted PY - 2022/6/1/entrez PY - 2022/6/2/pubmed PY - 2022/6/2/medline KW - COVID-19 worry KW - hospitality KW - job insecurity changes KW - job loss insecurity KW - job performance KW - perception of COVID-19 vaccine SP - 1325 EP - 1346 JF - Psychology research and behavior management JO - Psychol Res Behav Manag VL - 15 N2 - Purpose: This study aims to improve employees' job performance during COVID-19 pandemic circumstances and demonstrates the impact of COVID-19 fear on hospitality employees' job performance under the mediating role of job insecurity changes and job loss insecurity. Methods: The study adopts a quantitative approach, and data were accumulated through a structured questionnaire. In total, 509 valid questionnaires were received from employees working in Pakistan's hospitality sector. A structural equation model using Smart-PLS software was used to analyze the collected data from the respondents. Results: The results have identified that COVID-19 fear has a positive and significant influence on job insecurity changes, job loss insecurity, and a negative and significant relationship with job performance. The mediating relationship of job insecurity changes and job loss insecurity negatively significantly influence job performance. Additionally, results indicate a significant relationship between the moderating effect of the COVID-19 vaccines and job insecurity changes, job loss insecurity, and job performance. Conclusion: The study revealed that employees who perceived their jobs to be insecure during the COVID-19 pandemic tried to cope with the situation, feel healthy, and perform well in their job after getting vaccinated. The study's findings recommend modifying the employees' working pattern for organizations. This study enhances the existing literature on the COVID-19 crisis in Pakistan's hospitality industry. In particular, this study is a novel addition to academia that highlights the impact of the COVID-19 pandemic on the work performance of front desk employees in the hotel and tourism industry. SN - 1179-1578 UR - https://www.unboundmedicine.com/medline/citation/35642192/The_Perils_of_the_Pandemic_for_the_Tourism_and_Hospitality_Industries:_Envisaging_the_Combined_Effect_of_COVID_19_Fear_and_Job_Insecurity_on_Employees'_Job_Performance_in_Pakistan_ DB - PRIME DP - Unbound Medicine ER -
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