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The Impact of CSR Perceptions on Employees' Turnover Intention during the COVID-19 Crisis in China.
Int J Environ Res Public Health. 2022 07 07; 19(14)IJ

Abstract

The COVID-19 pandemic has created tremendous challenges for organizations' corporate social responsibility (CSR), communication, and relationship management with internal stakeholders such as employees. This study conducted an online survey of 466 employees working for large Chinese corporations during the pandemic. A structural equation model based on insights from expectancy violation theory was used to examine how negative violation valence increases employees' turnover intention as mediated by uncertainty, CSR cynicism, and distrust. The survey results showed that employees' negative violation valence positively influenced their uncertainty about their organizations' CSR activities, which fostered their cynicism about CSR and distrust of their organization. Employees' CSR cynicism increased their distrust toward their organizations, which increased their turnover intention. The theoretical and practical implications of the study are discussed as well.

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Authors+Show Affiliations

Cheng Y
Department of Communication, North Carolina State University, Raleigh, NC 27695, USA.
Wang Y
Department of Media and Communication, City University of Hong Kong, Hong Kong, China.
Pan F
Department of Media and Communication, City University of Hong Kong, Hong Kong, China.

MeSH

COVID-19HumansIntentionOrganizational CulturePandemicsSocial Responsibility

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

35886148

Citation

Cheng, Yang, et al. "The Impact of CSR Perceptions On Employees' Turnover Intention During the COVID-19 Crisis in China." International Journal of Environmental Research and Public Health, vol. 19, no. 14, 2022.
Cheng Y, Wang Y, Pan F. The Impact of CSR Perceptions on Employees' Turnover Intention during the COVID-19 Crisis in China. Int J Environ Res Public Health. 2022;19(14).
Cheng, Y., Wang, Y., & Pan, F. (2022). The Impact of CSR Perceptions on Employees' Turnover Intention during the COVID-19 Crisis in China. International Journal of Environmental Research and Public Health, 19(14). https://doi.org/10.3390/ijerph19148297
Cheng Y, Wang Y, Pan F. The Impact of CSR Perceptions On Employees' Turnover Intention During the COVID-19 Crisis in China. Int J Environ Res Public Health. 2022 07 7;19(14) PubMed PMID: 35886148.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - The Impact of CSR Perceptions on Employees' Turnover Intention during the COVID-19 Crisis in China. AU - Cheng,Yang, AU - Wang,Yuan, AU - Pan,Feihong, Y1 - 2022/07/07/ PY - 2022/06/15/received PY - 2022/07/04/revised PY - 2022/07/06/accepted PY - 2022/7/27/entrez PY - 2022/7/28/pubmed PY - 2022/7/29/medline KW - COVID-19 KW - CSR cynicism KW - China KW - distrust KW - expectancy violation KW - turnover intention JF - International journal of environmental research and public health JO - Int J Environ Res Public Health VL - 19 IS - 14 N2 - The COVID-19 pandemic has created tremendous challenges for organizations' corporate social responsibility (CSR), communication, and relationship management with internal stakeholders such as employees. This study conducted an online survey of 466 employees working for large Chinese corporations during the pandemic. A structural equation model based on insights from expectancy violation theory was used to examine how negative violation valence increases employees' turnover intention as mediated by uncertainty, CSR cynicism, and distrust. The survey results showed that employees' negative violation valence positively influenced their uncertainty about their organizations' CSR activities, which fostered their cynicism about CSR and distrust of their organization. Employees' CSR cynicism increased their distrust toward their organizations, which increased their turnover intention. The theoretical and practical implications of the study are discussed as well. SN - 1660-4601 UR - https://www.unboundmedicine.com/medline/citation/35886148/The_Impact_of_CSR_Perceptions_on_Employees'_Turnover_Intention_during_the_COVID_19_Crisis_in_China_ DB - PRIME DP - Unbound Medicine ER -