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To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger.
J Soc Psychol. 2023 Sep 03; 163(5):637-654.JS

Abstract

Research on coping with workplace ostracism has mainly focused on victims' behaviors. This study provides additional insights by focusing on victims' cognitive processes and emotion regulation to determine how workplace ostracism leads them to reflect and act on their emotions. Drawing on emotion regulation theory and ego depletion theory, we proposed a moderated mediation model to examine the mediating role of reflective learning in the relationships between workplace ostracism and emotional labor and the moderating effect of anger on the process. We conducted an experimental vignette study with 199 working adults in China. When the participants reported low levels of anger in response to workplace ostracism, they engaged in more surface acting and deep acting through reflective learning. However, when the participants reported high levels of anger, they did not use reflective learning effectively. We discuss the implications of these results for both research and practice.

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Publisher Full Text (DOI)

Authors+Show Affiliations

Gao S
University of Macau. Guangzhou Sport University.
Lin X
University of Macau.

MeSH

AdultHumansOstracismEmotionsWorkplaceAngerAdaptation, Psychological

Pub Type(s)

Journal Article

Language

eng

PubMed ID

36420855

Citation

Gao, Shanshan, and Xiaowan Lin. "To Reflect and Learn: the Emotional Labor Strategies of Victims of Workplace Ostracism and the Role of Anger." The Journal of Social Psychology, vol. 163, no. 5, 2023, pp. 637-654.
Gao S, Lin X. To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger. J Soc Psychol. 2023;163(5):637-654.
Gao, S., & Lin, X. (2023). To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger. The Journal of Social Psychology, 163(5), 637-654. https://doi.org/10.1080/00224545.2022.2144095
Gao S, Lin X. To Reflect and Learn: the Emotional Labor Strategies of Victims of Workplace Ostracism and the Role of Anger. J Soc Psychol. 2023 Sep 3;163(5):637-654. PubMed PMID: 36420855.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger. AU - Gao,Shanshan, AU - Lin,Xiaowan, Y1 - 2022/11/24/ PY - 2023/7/3/medline PY - 2022/11/25/pubmed PY - 2022/11/24/entrez KW - Workplace ostracism KW - anger KW - emotion regulation KW - emotional labor KW - reflective learning SP - 637 EP - 654 JF - The Journal of social psychology JO - J Soc Psychol VL - 163 IS - 5 N2 - Research on coping with workplace ostracism has mainly focused on victims' behaviors. This study provides additional insights by focusing on victims' cognitive processes and emotion regulation to determine how workplace ostracism leads them to reflect and act on their emotions. Drawing on emotion regulation theory and ego depletion theory, we proposed a moderated mediation model to examine the mediating role of reflective learning in the relationships between workplace ostracism and emotional labor and the moderating effect of anger on the process. We conducted an experimental vignette study with 199 working adults in China. When the participants reported low levels of anger in response to workplace ostracism, they engaged in more surface acting and deep acting through reflective learning. However, when the participants reported high levels of anger, they did not use reflective learning effectively. We discuss the implications of these results for both research and practice. SN - 1940-1183 UR - https://www.unboundmedicine.com/medline/citation/36420855/To_reflect_and_learn:_the_emotional_labor_strategies_of_victims_of_workplace_ostracism_and_the_role_of_anger_ DB - PRIME DP - Unbound Medicine ER -