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Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model.
Int J Environ Res Public Health. 2023 02 17; 20(4)IJ

Abstract

Over the past few years, great attention has been given to the impacts of the COVID-19 pandemic and its consequences on employee psychological well-being (PWB), particularly in the hospitality industry. Like many aspects of human life, employee PWB is influenced by multiple factors. One of the factors that may affect employee PWB is transformational leadership (TLS). Accordingly, we aim through this study to empirically (1) examine the direct effect of transformational leadership on employee PWB and (2) investigate the potential independent and serial mediation effects of employee engagement (EEG) and job satisfaction (JS) on the TLS-PWB relationship after the height of the COVID-19 pandemic. Data were gathered using an online questionnaire from a convenience sample of 403 front-line employees from five-star hotels in Saudi Arabia. The partial least squares structural equation modeling (PLS-SEM) with the bootstrapping technique was utilized to test the study hypotheses. Based on the demands-resources (JD-R) theory, the findings of this study reveal a significant positive effect of TLS on hotel employees' PWB. Additionally, drawing on the stimulus-organism-response (S-O-R) model, the two main contributions of this study are: (1) EEG and JS serially and independently have a significant partial mediational effect on the TLS-PWB relationship among hotel employees, and (2) EEG has a greater impact on the TLS-PWB relationship as an intervening variable than the two other mediators (JS, as well as EEG and JS serially). Based on these findings, hotel management should mainly consider developing and encouraging TLS behavior among their managers to promote EEG and increase JS among their followers, which consequently enhances their PWB and alleviates negative psychological outcomes due to experiencing a disaster such as the COVID-19 pandemic.

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Authors+Show Affiliations

Abolnasser MSA
Social Studies Department, College of Arts, King Faisal University, Al-Ahsa 31982, Saudi Arabia. Department of Geography, Faculty of Arts, Ain Shams University, Cairo 11566, Egypt.
Abdou AH
Social Studies Department, College of Arts, King Faisal University, Al-Ahsa 31982, Saudi Arabia. Hotel Studies Department, Faculty of Tourism and Hotels, Mansoura University, Mansoura 35516, Egypt.
Hassan TH
Social Studies Department, College of Arts, King Faisal University, Al-Ahsa 31982, Saudi Arabia. Tourism Studies Department, Faculty of Tourism and Hotel Management, Helwan University, Cairo 12612, Egypt.
Salem AE
Social Studies Department, College of Arts, King Faisal University, Al-Ahsa 31982, Saudi Arabia. Tourism Studies Department, Faculty of Tourism and Hotel Management, Helwan University, Cairo 12612, Egypt.

MeSH

HumansLeadershipWork EngagementPsychological Well-BeingJob SatisfactionPandemicsCOVID-19

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

36834304

Citation

Abolnasser, Magdy Sayed Ahmed, et al. "Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being Among Hotel Employees After the Height of the COVID-19 Pandemic: a Serial Mediation Model." International Journal of Environmental Research and Public Health, vol. 20, no. 4, 2023.
Abolnasser MSA, Abdou AH, Hassan TH, et al. Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model. Int J Environ Res Public Health. 2023;20(4).
Abolnasser, M. S. A., Abdou, A. H., Hassan, T. H., & Salem, A. E. (2023). Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model. International Journal of Environmental Research and Public Health, 20(4). https://doi.org/10.3390/ijerph20043609
Abolnasser MSA, et al. Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being Among Hotel Employees After the Height of the COVID-19 Pandemic: a Serial Mediation Model. Int J Environ Res Public Health. 2023 02 17;20(4) PubMed PMID: 36834304.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model. AU - Abolnasser,Magdy Sayed Ahmed, AU - Abdou,Ahmed Hassan, AU - Hassan,Thowayeb H, AU - Salem,Amany E, Y1 - 2023/02/17/ PY - 2023/01/13/received PY - 2023/02/15/revised PY - 2023/02/16/accepted PY - 2023/2/25/entrez PY - 2023/2/26/pubmed PY - 2023/3/3/medline KW - COVID-19 KW - employee satisfaction KW - engagement KW - hotel industry KW - transformational leadership KW - well-being JF - International journal of environmental research and public health JO - Int J Environ Res Public Health VL - 20 IS - 4 N2 - Over the past few years, great attention has been given to the impacts of the COVID-19 pandemic and its consequences on employee psychological well-being (PWB), particularly in the hospitality industry. Like many aspects of human life, employee PWB is influenced by multiple factors. One of the factors that may affect employee PWB is transformational leadership (TLS). Accordingly, we aim through this study to empirically (1) examine the direct effect of transformational leadership on employee PWB and (2) investigate the potential independent and serial mediation effects of employee engagement (EEG) and job satisfaction (JS) on the TLS-PWB relationship after the height of the COVID-19 pandemic. Data were gathered using an online questionnaire from a convenience sample of 403 front-line employees from five-star hotels in Saudi Arabia. The partial least squares structural equation modeling (PLS-SEM) with the bootstrapping technique was utilized to test the study hypotheses. Based on the demands-resources (JD-R) theory, the findings of this study reveal a significant positive effect of TLS on hotel employees' PWB. Additionally, drawing on the stimulus-organism-response (S-O-R) model, the two main contributions of this study are: (1) EEG and JS serially and independently have a significant partial mediational effect on the TLS-PWB relationship among hotel employees, and (2) EEG has a greater impact on the TLS-PWB relationship as an intervening variable than the two other mediators (JS, as well as EEG and JS serially). Based on these findings, hotel management should mainly consider developing and encouraging TLS behavior among their managers to promote EEG and increase JS among their followers, which consequently enhances their PWB and alleviates negative psychological outcomes due to experiencing a disaster such as the COVID-19 pandemic. SN - 1660-4601 UR - https://www.unboundmedicine.com/medline/citation/36834304/Transformational_Leadership_Employee_Engagement_Job_Satisfaction_and_Psychological_Well_Being_among_Hotel_Employees_after_the_Height_of_the_COVID_19_Pandemic:_A_Serial_Mediation_Model_ DB - PRIME DP - Unbound Medicine ER -