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Emotional dissonance in organizations: antecedents, consequences, and moderators.
Genet Soc Gen Psychol Monogr. 1998 May; 124(2):229-46.GS

Abstract

Emotional dissonance, or person-role conflict originating from the conflict between expressed and experienced emotions, was examined. The study was based on a reconceptualization of the emotional labor construct, with dissonance as a facet rather than a consequence of emotional labor. The effects of emotional dissonance on organizational criteria were isolated, thereby explaining some of the conflicting results of earlier studies. Empirically, job autonomy and negative affectivity as antecedents of emotional dissonance, and emotional exhaustion and job satisfaction as consequences of emotional dissonance, were explored. Self-monitoring and social support were tested as moderators of the emotional dissonance-job satisfaction relationship. Significant relationships with job autonomy, emotional exhaustion, and job satisfaction were found. Social support significantly moderated the emotional dissonance-job satisfaction relationship.

Authors+Show Affiliations

Farquhar Center for Undergraduate Studies, Nova Southeastern University, Fort Lauderdale, FL 33314, USA. abraham@polaris.ncs.nova.edu

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

9597747

Citation

Abraham, R. "Emotional Dissonance in Organizations: Antecedents, Consequences, and Moderators." Genetic, Social, and General Psychology Monographs, vol. 124, no. 2, 1998, pp. 229-46.
Abraham R. Emotional dissonance in organizations: antecedents, consequences, and moderators. Genet Soc Gen Psychol Monogr. 1998;124(2):229-46.
Abraham, R. (1998). Emotional dissonance in organizations: antecedents, consequences, and moderators. Genetic, Social, and General Psychology Monographs, 124(2), 229-46.
Abraham R. Emotional Dissonance in Organizations: Antecedents, Consequences, and Moderators. Genet Soc Gen Psychol Monogr. 1998;124(2):229-46. PubMed PMID: 9597747.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Emotional dissonance in organizations: antecedents, consequences, and moderators. A1 - Abraham,R, PY - 1998/5/23/pubmed PY - 1998/5/23/medline PY - 1998/5/23/entrez SP - 229 EP - 46 JF - Genetic, social, and general psychology monographs JO - Genet Soc Gen Psychol Monogr VL - 124 IS - 2 N2 - Emotional dissonance, or person-role conflict originating from the conflict between expressed and experienced emotions, was examined. The study was based on a reconceptualization of the emotional labor construct, with dissonance as a facet rather than a consequence of emotional labor. The effects of emotional dissonance on organizational criteria were isolated, thereby explaining some of the conflicting results of earlier studies. Empirically, job autonomy and negative affectivity as antecedents of emotional dissonance, and emotional exhaustion and job satisfaction as consequences of emotional dissonance, were explored. Self-monitoring and social support were tested as moderators of the emotional dissonance-job satisfaction relationship. Significant relationships with job autonomy, emotional exhaustion, and job satisfaction were found. Social support significantly moderated the emotional dissonance-job satisfaction relationship. SN - 8756-7547 UR - https://www.unboundmedicine.com/medline/citation/9597747/Emotional_dissonance_in_organizations:_antecedents_consequences_and_moderators_ DB - PRIME DP - Unbound Medicine ER -
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