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(Qual Manag Health Care[TA])
819 results
  • Does the Proportion of Same-Day and 24-Hour Appointments Impact Patient Satisfaction? [Journal Article]
  • QMQual Manag Health Care 2017 Jan/Mar; 26(1):22-28
  • Richter JP, Downs L, … Weigel F
  • CONCLUSIONS: Open access appointment scheduling appears to have a greater impact on patient satisfaction with timeliness of care if that appointment is made the same day the patient presents to the facility. Facilities should consider opening more of their schedule to accommodate same-day appointments. This can result in less costly primary care instead of emergency department usage.
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