- I'm receiving the
message "There was a problem accessing your profile, it could be that
your serial number is incorrect. Please enter your serial number again."
- I have lost my serial
number. Can you resend it?
- Where can I download
the latest version?
- Why am I asked for my
serial number every time I HotSync my Palm device?
- I have recently
changed computers, and now my McGraw Hill Mobile Consult product(s)
will not sync.
- Can I install McGraw
Hill Mobile Consult products on a memory card?
- Do your applications
work with Palm OS 5?
- On which PDA
Operating Systems will your products run?
- When I open a record,
I see the message, "The Record is missing. Your handheld may be out of
memory or the HotSync did not complete."
- During syncing, I
get a "Content too large" error.
- How do I uninstall
the program?
- My question is not
in this FAQ.
I'm
receiving the message "There was a problem accessing your profile, it
could be that your serial number is incorrect. Please enter your serial
number again."
You need to register
your serial number before installing the product. To register
your serial number go to:
http://www.unboundmedicine.com/register
After registration, sync your pda and enter the
serial number when prompted.
I lost
my serial number. Can you resend it?
You can request your
serial number by entering your email address in the Serial Number Request Form.
Any product serial numbers registered with that email address will be
sent.
If after requesting your serial number you still
do not receive an email, please be sure to check the following:
- Your email program is not filtering the
registration email as "Junk Mail".
- Be sure you have space available in your
email program.
Where
can I download the latest version?
Please visit the Download
Software page. You will be prompted to enter your Serial
Number and email address. If the serial number and email address are
valid, you will be given the opportunity to download the software for
either the Palm or Pocket PC.
Why am
I asked for my serial number every time I HotSync my Palm device?
To correct this problem:
Right-click on the
HotSync Manager icon in your system tray (bottom right-hand corner of
your screen).
Click on "Custom"
Select "System" from
the "Conduit" list.
Click on the "Change"
button.
Select " Handheld
Overwrites Desktop"
Click "OK"
HotSync your Palm and
enter your serial number when prompted.
I have recently changed computers,
and now my McGraw Hill Mobile Consult product(s) will not sync.
Please re-install the
"conduit" portion of the program. Simply locate the product's install
file and double click this to begin the installation. If you should
need to re-download this file please visit our Download
Software page.
Can I
install McGraw Hill Mobile Consult products on a memory card?
Yes. Our Palm products
can be installed on Secure Digital (SD) cards or Memory Sticks. If you
are installing for the first time, please follow these instructions:
If the application is
already installed on your PDA, please follow the instructions below.
- Remove the
application from your device. Instructions
on deleting the application from your device can be found below.
- Choose "Secure Digital (SD) card or Memory
Stick" and follow the remaining on-screen instructions.
- Download the newest version of the
application.
- Run the installer, follow the "Installing for
the First Time" instructions above, and enter the serial number
provided at product purchase.
Do
your applications work with Palm OS 5?
Yes. Palm OS 5 is one
of our supported operating systems. Complete system requirements can be
found in the User Guide.
On which PDA Operating Systems will
your products run?
At this time, our
products will run on Palm OS 3.5 or later and Pocket PC (Windows
Mobile). Complete system requirements can be found in the User Guide.
When I open a record, I see the
message, "The Record is missing. Your handheld may be out of memory or
the HotSync didn't complete."
There are two reasons
why you may see this message. The first is that your handheld device
may have run out of memory during syncing. The second is that your
internet connection may have terminated before the sync was complete.
To check the amount of
available memory:
If you have less than
20K available, our software will stop loading content to your Palm.
Please create additional free space by deleting files that you no
longer use and sync again.
If you do have enough
space on your Palm device, please connect your PC to the Internet and
HotSync again.
During syncing, I get a "Content
too large" error.
This error message
results from the way an Inktomi Proxy Server handles network traffic.
The way to get around this issue is to install the software on another
PC that is on a different network and sync from that PC.
How do I uninstall the program?
To uninstall our
software from your Palm device:
My question isn't in this FAQ.
Please contact McGraw
Hill Mobile Consult Support using the Support
Request Form.
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