Yes we are compatible. We have tested the pre-release version and found that our Palm software installed successfully with the new Vista OS. The requirements for the Palm OS have not changed. You will still use the HotSync Manager to synchronize with the computer.

We are pleased to announce that all of our Palm OS titles are supported on Mac OS X! If you have previously purchased one of our programs and would like to sync using a Macintosh computer, please visit our support website below:

All of our products can be installed on Secure Digital (SD) cards, Sony Memory Sticks, and Compact Flash cards. Recently we have heard of problems with the 2Gb cards and we are recommending using 1Gb or smaller in size.

First-Time Installation:

If you are installing for the first time, please follow these instructions. If the application is already installed on your PDA, please see the "Moving to a Memory Card" section below.

Palm: Run the installer. A dialog box entitled "Install on Memory Card" will appear with a choice of where to "Install this software." Choose "Secure Digital (SD) card or Memory Stick" and follow the remaining on-screen instructions.

Pocket PC: During installation you will be asked, "Do you want to install this application in the Default Directory?" Click "No", and then chose the card onto which you would like to install the application.

Moving to a Memory Card:

If your application is already installed on the main memory of your device and you wish to move it to a memory card, please follow these steps:

(1) Remove the application from your device:

Palm: From the Palm main screen, tap the upper-left corner where the Clock resides, choose "Delete", select the product, and click "Delete".

Pocket PC: Place the device in its cradle. Open Active Sync on your Desktop PC. From the "Tools" menu select "Add/Remove programs." Highlight the program and click the "Remove" button.

(2) Download the newest version of the application from our online store.

(3) Run the installer, follow the "Installing for the First Time" instructions above, and enter the serial number provided at product purchase.

A. Are you running any type of firewall software on your computer, for example Norton Internet Security or McAffee? If so we recommend disabling this during the installation.

B. Palm Users Only: Verify your HotSync settings. To do so, right click on the Palm HotSync icon. The HotSync icon is a blue and red circular arrow located on your Windows tray bar normally located on the bottom right hand corner of your PC screen. Click on “Custom” when the menu appears. Locate "System" or "Backup" in the conduit column and verify that the "Action" states "Handheld overwrites desktop". If it does not, click the "Change" button and select "Handheld overwrites desktop."

C. Verify your Internet Explorer settings:

a. Open Internet Explorer

b. Click on the "Tools" menu and select "Internet Options"

c. Click on the "Advanced" tab

d. Scroll down to "HTTP 1.1 settings" and un-check both "Use HTTP 1.1” and "Use HTTP 1.1 through proxy connections".

e. Click "Apply"

f. Click "OK" and Sync again.

g. Enter your serial number when prompted

For general or editorial questions or suggestions, write to us at the following email address:

For general or editorial questions or suggestions, please contact us at:

To retrieve your serial number please go to the PalmONE website and follow the steps below:

1. Log into "mySWC" account
2. Click the appropriate "Download" from "my Purchased Titles" (requires "show all" on the list)
3. Click on "start download" from the pop-up window. The registration key is contained on that page.

If you purchased from the PalmONE website then you must first register the serial number with us. To do so, please visit our registration website below and enter your serial number.

If you are not being prompted for your serial number, please check the following:

A. You may not have enough space available on your device. Please check your Palm to make sure you have enough room available. If you do not, please make room on the device by deleting other programs you may not use, and then sync again.

B. Palm Users Only: At this time can you verify your user name? To do so: Click on the Hot Sync icon on your palm (do not sync, simply go to the Hot Sync page). On the top right hand corner you will see your user name. Please make sure this is the name you are choosing when installing the program, if it is not, the program will not sync correctly with this device or prompt you for the serial number.

If you get this message there are two possibilities. First your handheld may have run out of memory when you were downloading the content. Secondly, you may have lost your Internet connection when the content was downloading. We recommend the following:

A. Check the amount of available memory – From your Palm's home screen click on the menu icon (usually located in the top left-hand corner). Select “Info...” from the menu. The free memory appears at the top of the info screen. If you have less than 20k available, we will stop loading content to your Palm. If you wish to complete the install, you will need to free up some space on your Palm by removing files or programs that are no longer in use.

B. Hot Sync – If you have enough space, you probably lost your Internet connection when you were downloading content. We recommend you connect your computer to the Internet, then Hot Sync your palm again.

Please refer to the suggestions under the "Stuck in trial mode" section

or

Windows 5.0 users: Please make sure that during the installation, when the computer prompts you to look at your device to see if you need to take any additional steps that the program is done running before you click "ok".

At this time we suggest deleting the program from your Pocket PC using the steps below:

1. Place Pocket PC into cradle
2. Open ActiveSync on your computer (icon is the green circle located on bottom right-hand corner of computer screen)
3. From the "Tools" menu select "Add/Remove programs"
4. Highlight the title of the product and click the "Remove" button. Please note that you will have to remove each instance of the program one at a time.

Next, rerun the install, when you get prompted to check your device for additional steps please make sure that you answer all of the questions on your device and wait for it to say it was successfully installed before you click “ok” on your computer screen.

This is a problem with the Palm Desktop program running on both Windows XP and Vista. Downloading and installing the Palm Desktop 6.2 Beta for Windows should resolve the issue. Please use the URL link below to download this latest beta version from Palm.

Unbound Medicine's customized interface takes full advantage of the built-in web browser to give health professionals quick answers over cellular and WiFi networks.

In Regards to the iPhone, Apple does not support third party applications for the iPhone. This essentially means you need to access the information via the iPhone Safari web browser. There are no files to download, once your register your registration key and the user name and password have been created then simply point your Safari browser to the login page.

Apple has finally completed a development kit and we have begun to create installable applications. Apple does not plan on having an iPhone store until June of 2008. That date is a rumor and has not yet been confirmed by Apple. Until they create a store no one will be able to sell products that can be installed to the device.