home
company
news
solutions
catalog
support
partners
contact
       
Frequently Asked Questions

General | Palm OS | Pocket PC
  1. I did not receive my serial number. Can you resend it?
  2. Can I install Unbound Medicine products on a memory card?
  3. How can I reinstall my Unbound Medicine Product?
  4. Where can I download the latest version?
  5. The installation appears to stall at a screen that states, "Unable to open database, perhaps it is still copying on device..." What should I do?
  6. After installation, I have more than 1 icon on my Pocket PC Start Menu.
  7. Can I get a CD version of the product?
  8. I have recently changed computers, and now my Unbound Medicine product(s) won't sync.
  9. My install file was corrupted. How can I get another copy?
  10. On which Windows Mobile Operating Systems will your products run?
  11. How do I uninstall the program?
  12. My question isn't in this FAQ.
  1. I did not receive my serial number. Can you resend it?

    You can request your serial number by entering your email address in the Serial Number Request Form. Any product serial numbers registered with that email address will be sent.

    If after requesting your serial number you still do not receive an email, please be sure to check the following:

    1. Your email program is not filtering the registration email as "Junk Mail".
    2. Be sure you have space available in your email program.
    3. Be sure the distributor from which you purchased the product has completed the sale. Most distributors will send you an email receipt when you purchase a product from their site. If you did not receive this email, contact their support to be sure the sale was processed.
    4. If you still have not received your serial number, please submit a Support Request. If you would like to purchase a product please visit the Unbound Medicine Store.
  2. Can I install Unbound Medicine products on a memory card?

    Yes. Our Pocket PC products can be installed on Secure Digital (SD) or Compact Flash cards. If you are installing for the first time, please follow these instructions:

    1. During installation you will be asked, "Do you want to install this application in the Default Directory?" Click "No", and then chose the card onto which you would like to install the application.

    If the application is already installed on your PDA, please follow the instructions below.

    1. Place the device in its cradle. Open Active Sync on your Desktop PC. From the "Tools" menu select "Add/Remove programs." Highlight the program and click the "Remove" button.
    2. Download the newest version of the application from our online store.
    3. Run the installer, follow the "Installing for the First Time" instructions above, and enter the serial number provided at product purchase.

  3. How can I reinstall my Unbound Medicine Product?

    In order to reinstall you product, you need the install file and your serial number. If you need the install file, please visit the Download Software page. If you need your Serial Number, you can request it be sent to you using the Serial Number Request Form. On your PC, run the install file and follow the onscreen instructions to complete the installation.

  4. Where can I download the latest version?

    Please visit the Download Softwarepage. You will be prompted to enter your Serial Number. If the serial number is valid, you will be given the opportunity to download the software for either the Palm or Pocket PC.

  5. The installation appears to stall at a screen that states, "Unable to open database, perhaps it is still copying on device..." What should I do?

    At this time we recommend making sure that all of the applications on your pocket pc are closed before attempting to install the program. Please make sure that when the computer prompts you to look at your device to see if you need to take any additional steps, that the program is done running before you click "OK". To do this, Please click on the Start menu on your device, and click "Settings". On the bottom you will see a "System" tab, please click here. Next chose "Memory" and click on the "Running Programs" tab on the bottom of the screen. If you see the program listed in the Running Programs List, please wait until it disappears before you click "OK" on your computer screen.

  6. After installation, I have more than 1 icon on my Pocket PC Start Menu.

    Please follow the below steps to remove the multiple icons:

    1. Open your program called "File Explorer"
    2. Make the root directory "My Device". To do this, click the small arrow until a drop down menu appears, select "My Device" from this menu.
    3. From this directory open "Windows"
    4. From this directory open "Start Menu"
    5. From this directory open "Programs"
    6. In this directory locate the multiple icons. Once found, click and hold until a drop down menu appears. Select "Delete" from this menu.

  7. Can I get a CD version of the product?

    All of our products are delivered via electronic download only. If ever you need to re-install and you lose the original install file, you can visit our support website and enter your serial number and e-mail address under the "Download Software" section.

  8. I have recently changed computers, and now my Unbound Medicine product(s) won't sync.

    Unbound Medicine's Auto-Updating products require you to have the product installed on every PC on which you wish to sync. If you want to install the product on your new PC, you will need the install file and your serial number. If you need the install file, please visit the Download Software page. If you need your Serial Number, you can request it be sent to you using the Serial Number Request Form.

  9. My install file was corrupted. How can I get another copy?

    Please visit the Download Software page. You will be prompted to enter your Serial Number. If the serial number is valid, you will be given the opportunity to download the software for either the Palm or Pocket PC.

  10. On which Windows Mobile Operating Systems will your products run?

    Our products supports All Windows Mobile devices.

  11. How do I uninstall the program?

    To uninstall our software from your Pocket PC device do the following:

    1. Cradle your Pocket PC.
    2. In the ActiveSync window, click on the "Tools" menu and select "Add/Remove Programs".
    3. Click on the name of the program you wish to delete so that it is highlighted.
    4. Click "Remove".
    5. Repeat the above steps to remove both the program file and the data file(s).

  12. My question isn't in this FAQ.

    Please contact Unbound Medicine Support using the Support Request Form.
 
home  |  company  |  news  |  solutions  |  support  |  catalog  |  partners  |  contact  |  privacy
©2000-2007  Unbound Medicine, Inc.  All rights reserved.