Frequently Asked Questions : Android

1. I want to switch devices from Palm, Windows Mobile, iPhone, or BlackBerry. How can I accomplish this?

   Please note the software is licensed for use on only one device simultaneously. First, remove the program from your old device. Now visit the Unbound Medicine support website below.
   
   http://www.unboundmedicine.com/support
   
   Once on the site, enter your serial number and email address and press download.
   
   On the next screen press the "Android" button. This page will display the proper instructions on how to obtain the software for your Android phone.
   
   Note: In order to switch platforms it will require an active subscription. Accounts that have expired will not be able to transfer the software to their new device until the account is renewed.
   
   

2. Where can I find more Unbound Medicine products for my Android device?

   To find more products for your Android device, please visit the page below.
   
   http://www.unboundmedicine.com/android
   

3. Where can I find the user guide for my Android software?

   To view the Android User Guide, please visit the page below.
   
   http://www.unboundmedicine.com/uguides/devices/android/UserGuide.htm
   

4. How do I enable WiFi on my Android phone?

   1. Please make sure there is a Wi-Fi hotspot in your current location
   2. Press the menu button
   3. Then select settings
   4. On the next screen please select wireless controls
   5. Then press the Wi-Fi button
   6. Your device will confirm whether Wi-Fi has been turned on

5. I am trying to install to my Android phone and receive a message "Install Blocked for security, your phone is set to block installation of applications not sourced in Android Market". What should i do?

   After you receive this message press the "Settings" button on the phone. This will take you to the "Application Settings" page. The first option will be "Unknown Sources" place a check mark in the box to the right. If this is complete successfully the check mark will turn green. Then press ok when prompted on the device. The device is now ready to download the software.
   
   

6. Can I purchase Unbound Medicine products from the Android Market?

   At the current time products can only be purchased through the Unbound Medicine store online. Please click the link below for a complete listing of all the Unbound Medicine products.
   
   Unbound Medicine Store
   
   

7. Can I install the software to more than one device?

   Please note the software is licensed for use on only one device at a time. Installing the software to multiple devices can make the serial number inactive.
   
   

8. Can I view the program on my PC?

   Any software that includes a "Web/Wireless" component includes a version of the content that is viewable through your computer’s web browser. Please note that access to these web versions are based on a yearly subscription and need to be renewed to have access after the first year.
   

9. How and when do I get updates? (Drug Guide Specific)

   
   

   Each component of Davis’s Drug Guide gets updated on a quarterly basis, however there is no set date for updates. Every time you sync your PDA, the program checks for updates. If updates are available, you will see new records being downloaded to your PDA.
   

   
   

   Please let us know if you have any other questions.

10. How do I create a user name and password for my account?

    
    

    You have not yet created a user name and password for this product. To do so, please visit our registration website below and enter your serial number. Please make sure to choose a log-in name that you are not using for any of our other products.

    http://www.unboundmedicine.com/register

    
    

    Please let us know if you have any other questions.

11. How do I download my renewal?

    When renewing your software you will not need a new serial number nor do you need to install a new download, instead you will continue to receive updates to your current install for another year. If you have deleted the program already and do need to download it again, please visit our support website below.

    
    

    http://www.unboundmedicine.com/support

    
    

    Once on the site, locate the "Download software" section. Enter your serial number and email address, then click the "Download" button. Select the software version and begin the download process. Follow the onscreen installation instructions and enter your serial number when prompted.

    
    

    
    
    

12. I receive a message that states "Account in use". Who should I contact?

    This message is generated when the software has been installed to more than one device. Please contact the Unbound Medicine support team to resolve this matter.
    
    E-mail: support@unboundmedicine.com
    Phone: 610-627-9090 and press 1
    
    

13. After one year is complete, is there a renewal fee, or would I have to re-purchase the product entirely?

    
    

    We sell 1 year subscriptions with our products that feature Auto Updates. When the year is finished, you can choose to renew your subscription. If you choose to renew, you will only need to purchase the renewal and not the entire product. If you choose not to renew, the product will remain on your PDA, but you will stop receiving content updates. If you purchase one of our products, we will contact you when your subscription is in need of renewal with specific instructions on how to renew.