Frequently Asked Questions : iPhone / iPod touch

1. Is WiFi required to download my software to an iPod Touch?

   Yes. A wireless internet connection will be necessary during the installation of the software. Once the software has been installed, you will not need the wireless connection to access the software.

2. I want to switch my device from Palm, Windows Mobile, iPhone, Android or BlackBerry. How can I accomplish this?

   Please note the software is licensed for use on only one device simultaneously.
   
   First, remove the program from your old device. Next, visit the Unbound Medicine support website at this address:
   
   http://www.unboundmedicine.com/support
   
   Once on the site, enter your serial number, email address, and press download.
   
   On the next screen select the appropriate download for your device. This page will display the proper instructions on how to obtain the software for your device.
   
   Note: In order to switch platforms an active subscription is required. Expired accounts will not be able to transfer the software to their new device until the account is renewed.
   
   

3. When I try to enter my user name and password, I receive a message stating "NSPOSIXErrorDomain."

   This message is generated when a wireless internet connection is not present on the iPod Touch. If this occurs, go into your "Settings" menu on the iPod Touch, click "Wi-Fi" and make sure you are connected to a wireless network, then re-enter your user name and password.

4. Where can I find more Unbound Medicine products for my iPhone/iPod touch?

   To find more products for your iPhone or iPod touch, please visit the page below.
   
   http://www.unboundmedicine.com/iphone
   

5. Where can I find the user guide for my iPhone/iPod touch software?

   To view the iPhone and iPod Touch User Guide, please visit the page below.
   
   http://www.unboundmedicine.com/uguides/devices/iphone/UserGuide.htm
   

6. I receive a message that states "Account in use". Who should I contact?

   This message is generated when the software has been installed to more than one device. Please contact the Unbound Medicine support team to resolve this matter.
   
   E-mail: support@unboundmedicine.com
   Phone: 610-627-9090 and press 1
   
   

7. Can I install the software to more than one device?

   Please note the software is licensed for use on only one device at a time. Installing the software to multiple devices can make the serial number inactive.
   
   

8. After one year is complete, is there a renewal fee, or would I have to re-purchase the product entirely?

   
   

   We sell 1 year subscriptions with our products that feature Auto Updates. When the year is finished, you can choose to renew your subscription. If you choose to renew, you will only need to purchase the renewal and not the entire product. If you choose not to renew, the product will remain on your PDA, but you will stop receiving content updates. If you purchase one of our products, we will contact you when your subscription is in need of renewal with specific instructions on how to renew.

9. Can I view the program on my PC?

   Any software that includes a "Web/Wireless" component includes a version of the content that is viewable through your computer’s web browser. Please note that access to these web versions are based on a yearly subscription and need to be renewed to have access after the first year.
   

10. How and when do I get updates? (Drug Guide Specific)

    
    

    Each component of Davis’s Drug Guide gets updated on a quarterly basis, however there is no set date for updates. Every time you sync your PDA, the program checks for updates. If updates are available, you will see new records being downloaded to your PDA.
    

    
    

    Please let us know if you have any other questions.

11. How do I create a user name and password for my account?

    
    

    You have not yet created a user name and password for this product. To do so, please visit our registration website below and enter your serial number. Please make sure to choose a log-in name that you are not using for any of our other products.

    http://www.unboundmedicine.com/register

    
    

    Please let us know if you have any other questions.

12. How do I download my renewal?

    When renewing your software you will not need a new serial number nor do you need to install a new download, instead you will continue to receive updates to your current install for another year. If you have deleted the program already and do need to download it again, please visit our support website below.

    
    

    http://www.unboundmedicine.com/support

    
    

    Once on the site, locate the "Download software" section. Enter your serial number and email address, then click the "Download" button. Select the software version and begin the download process. Follow the onscreen installation instructions and enter your serial number when prompted.

    
    

    
    
    

13. I purchased a CD but can't find the serial number. What do I do?

    We do not sell CD’s, and while some of our distributors do, we do not have any record of the serial number until it is registered by the customer. I suggest contacting the company from whom you purchased the CD to inquire about your serial number.

    Please let us know if you have any other questions.

    
    
    

14. My question does not appear in the FAQ. Where should I go for help?

    If you do not see your question in this FAQ please contact support directly by filling out our support request form or by calling 610-627-9090, and then pressing 1.