| |  | - I want to switch devices from Palm, Windows Mobile, iPhone, or BlackBerry. How can I accomplish this?
Please note the software is licensed for use on only one device simultaneously. First, remove the program from your old device. Now visit the Unbound Medicine support website below.
http://www.unboundmedicine.com/support
Once on the site, enter your serial number and email address and press download.
On the next screen press the "Android" button. This page will display the proper instructions on how to obtain the software for your Android phone.
Note:
In order to switch platforms it will require an active subscription. Accounts that have expired will not be able to transfer the software to their new device until the account is renewed.
- Where can I find more Unbound Medicine products for my Palm device?
- Where can I find the user guide for my Palm software?
- How do I resolve a Microsoft "Run Time" error received during my product installation?
The reason you have received this message is because an outdated version of the Palm Desktop software is installed to your PC. To update your software free of charge, please visit the Palm website below.
http://www.palm.com/us/support
Next, follow the steps below to update your software to Palm Desktop version 6.2. Be advised this update will only work for the devices listed below.
- Palm TX
- Tungsten E2
- Palm Z22
- All Treo models 680 and higher
- Palm Centro
Step 1: On the support page select the link for Handhelds
Step 2: Select the appropriate handheld
Step 3: On the next screen, under the "Home" tab in the "Featured Support" folder, press the link for Palm Desktop 6.2 and Hotsync Manager
Step 4: Press Download
Step 5: Now install the Palm Desktop 6.2 to your desktop computer
Once the above steps are complete, visit the Unbound Medicine support site to reinstall your Unbound Medicine product.
www.unboundmedicine.com/support
- I am stuck in trial mode. What should I do?
- Installation requires two synchronizations, so if you have only synced the device once please sync again.
- If you continue to receive a trial message, please disable your internet security as this could prevent communication with our server.
- If you still cannot get out of the trial mode, please contact Technical Support.
- I have recently changed computers, and now my Unbound Medicine product(s) won't sync. How can I fix it?
If you have recently switched computers you will need to download the install file and reinstall the software on your new PC. To download the program again, please visit our support website below.
http://www.unboundmedicine.com/support
Once on the site, locate the "Download software" section. Enter your serial number and email address, and then click the "Download" button. Select the software version and begin the download process. Follow the onscreen installation instructions and enter your serial number when prompted. - I have recently changed devices and am now using a device with a different mobile operating system. Can I transfer the Unbound Medicine software to my new device?
Yes, you can switch platforms without incurring any additional fees. To do so, simply visit the “Download” section of the Unbound Medicine support website to download software for your new device. You must enter your serial number and email address to download the software for your new device.
Please Note:
- Your Unbound Medicine software is licensed for one device. Please delete the program from your old device once the software has been installed to your new device.
- To transfer your account to a new device type (iPhone, Blackberry, or Android), it requires an active account. If web and update access has expired, you will need to renew.
- Can I install Unbound Medicine products on a memory card?
Yes. When you install your Unbound Medicine software you will be asked if you would like to install it to a memory card or to main memory. Select “Memory Card” if you would like to install to a memory card. - How do I change the sync frequency on my Mac using Missing Sync?
- Click on the ’Conduits’ Tab
- Select the ’Unbound Conduit’ in the conduits list
- Click on the ’Settings…’ button below the Conduits list
- You will see a pop-up dialog that will allow you to select the product and select the sync schedule below
- When you’re finished, click okay
- How do I uninstall the program?
- From the home screen of your Palm, click on the menu icon (located in the top left hand corner)
- When the Menu appears, choose "delete...".
- Select the program and click on the "Delete..." button
- When prompted confirm the deletion.
- I did not receive my serial number. Can you resend it?
You can request that your serial number be sent from the Unbound Medicine Support Website. Simply enter your email address in the “Request Your Serial Number” section. If you have changed your email address since you purchased the software or if there is a possibility that there was a typo in your email address, please contact Unbound Medicine support to have your account updated. If the email is sent and you do not receive it, please check your Junk Email to ensure the sent email was not filtered. If you recently purchased the product and never received the email, check with the distributer to ensure that the sale was completed.
- How do I create a user name and password for my account?
You have not yet created a user name and password for this product. To do so, please visit our registration website below and enter your serial number. Please make sure to choose a log-in name that you are not using for any of our other products.
http://www.unboundmedicine.com/register
Please let us know if you have any other questions. - I purchased from Palmone, where is my s/n?
To retrieve your serial number, please go to the Palm website and do the following:
- Log into mySWC account
- Click the appropriate "Download" from "my Purchased Titles" (requires "show all" on the list)
- Click on "start download" from the pop-up window. The registration key is contained on that page.
- Can I install the software to more than one device?
Please note the software is licensed for use on only one device at a time. Installing the software to multiple devices can make the serial number inactive.
- Where can I download the latest version of my Unbound Medicine software?
If you need to re-install your Unbound Medicine software, you can download the latest install files from our support website below.
http://www.unboundmedicine.com/support
Once on the site, locate the "Download Software" section. Enter your serial number and e-mail address, and then click the "download" button. Select the software version and begin the download process. Follow the onscreen installation instructions and enter your serial number when prompted. - I purchased the product from Palm Gear but was not sent my serial number. How do I obtain this information?
Palm Gear sends us a list of new accounts twice a day. When we receive this list we create the account and email serial numbers to all new customers. If you purchased the product today, we should receive the account request sometime today and we will send an email the moment we receive it. If you purchased it sometime before today, please contact support and we will contact Palm Gear and try to track the order.
support@unboundmedicine.com
(610) 627-9090 press 1
- My question does not appear in the FAQ. Where should I go for help?
If you do not see your question in this FAQ please contact support directly by filling out our support request form or by calling 610-627-9090, and then pressing 1. - How and when do I get updates? (Drug Guide Specific)
Each component of Davis’s Drug Guide gets updated on a quarterly basis, however there is no set date for updates. Every time you sync your PDA, the program checks for updates. If updates are available, you will see new records being downloaded to your PDA.
Please let us know if you have any other questions. - How do I download my renewal?
When renewing your software you will not need a new serial number nor do you need to install a new download, instead you will continue to receive updates to your current install for another year. If you have deleted the program already and do need to download it again, please visit our support website below.
http://www.unboundmedicine.com/support
Once on the site, locate the "Download software" section. Enter your serial number and email address, then click the "Download" button. Select the software version and begin the download process. Follow the onscreen installation instructions and enter your serial number when prompted.
- Can I view the program on my PC?
Any software that includes a "Web/Wireless" component includes a version of the content that is viewable through your computer’s web browser. Please note that access to these web versions are based on a yearly subscription and need to be renewed to have access after the first year.
- After one year is complete, is there a renewal fee, or would I have to re-purchase the product entirely?
We sell 1 year subscriptions with our products that feature Auto Updates. When the year is finished, you can choose to renew your subscription. If you choose to renew, you will only need to purchase the renewal and not the entire product. If you choose not to renew, the product will remain on your PDA, but you will stop receiving content updates. If you purchase one of our products, we will contact you when your subscription is in need of renewal with specific instructions on how to renew. - I purchased a CD but can't find the serial number. What do I do?
We do not sell CD’s, and while some of our distributors do, we do not have any record of the serial number until it is registered by the customer. I suggest contacting the company from whom you purchased the CD to inquire about your serial number.
Please let us know if you have any other questions.
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