Frequently Asked Questions - Windows Mobile

1. I want to switch devices from Palm, Windows Mobile, iPhone, or BlackBerry. How can I accomplish this?

   Please note the software is licensed for use on only one device simultaneously. First, remove the program from your old device. Now visit the Unbound Medicine support website below.
   
   http://www.unboundmedicine.com/support
   
   Once on the site, enter your serial number and email address and press download.
   
   On the next screen press the "Android" button. This page will display the proper instructions on how to obtain the software for your Android phone.
   
   Note: In order to switch platforms it will require an active subscription. Accounts that have expired will not be able to transfer the software to their new device until the account is renewed.
   
   

2. Where can I find more Unbound Medicine products for my Windows Mobile device?

   To find more products for your Windows Mobile device, please visit the page below.
   
   http://www.unboundmedicine.com/store
   

3. Where can I find the user guide for my Windows Mobile software?

   To view the Windows Mobile User Guide, please visit the page below.
   
   http://www.unboundmedicine.com/uguides/devices/windowsmobile/UserGuide.htm
   

4. I receive the error CE Services/Active sync not installed. What should I do?

   Check to make sure you have a Windows Mobile device. If you have a Palm, BlackBerry or some other device, you have to go back to download the installation software again, and choose the appropriate software for your device.
   
   If you are using Windows Vista, please make sure you have the latest version of “Windows Mobile Device Center” installed on your PC. Go to the following website to download and install the latest version of Windows Mobile Device Center:
   
   http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx.

5. I am stuck in trial mode. What should I do?

   In order to install Unbound Medicine software, you must enter a valid serial number. Once entered the serial number is transferred to Unbound Medicine over the internet. If you have Internet Security software on your PC, it may block the serial number transfer, leaving your program stuck in trial mode.
   
   To correct the problem, please disable your internet security, and then sync your Windows Mobile device.
   
   If you still cannot get out of the trial mode, please contact Technical Support.

6. I receive a message "Invalid Parameter". What does this mean?

   When the Windows 5.0 platform was released, we had to rebuild all of our programs to be compatible. Because this was such a large undertaking we rebuilt only our current applications and not all of our older ones as well. Your version of this program is no longer being sold and therefore was not updated. If you’d like to upgrade to the latest edition which is compatible please let us know, and we will offer you a 10% discount towards this purchase.

   
   

   If you are installing from a CD and have a serial number for the latest version available please try to download the latest version available on our support site below.

   
   

   http://www.unboundmedicine.com/support
   

7. I receive a message on my Windows Mobile device "Error Copying File" after I delete a large file. How do I fix this?

   After you delete a large file from memory, subsequent tries to copy a large file to memory may return the following error message:

   Error Copying File Cannot create or replace ’< filename>’. No storage memory available.

   
   

   Tap Start > Settings > System tab > Memory to view your memory usage and free space. Or, delete some items from your device.

   This error may only appear after a repeated sequence when you copy, delete, and then recopy files.

   Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

   Perform a soft reset of the Pocket PC device. After the soft reset, you can again copy large files to memory.

   Read your Windows Mobile device user guide for the specific reset procedure for the model of your Windows Mobile device.

   
   

8. I receive a message on my Windows Mobile device "Error Copying File" after I delete a large file. How do I fix this?

   After you delete a large file from memory, subsequent tries to copy a large file to memory may return the following error message:

   Error Copying File Cannot create or replace ’< filename>’. No storage memory available.

   
   

   Tap Start > Settings > System tab > Memory to view your memory usage and free space. Or, delete some items from your device.

   This error may only appear after a repeated sequence when you copy, delete, and then recopy files.

   Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

   Perform a soft reset of the Pocket PC device. After the soft reset, you can again copy large files to memory.

   Read your Windows Mobile device user guide for the specific reset procedure for the model of your Windows Mobile device.

   
   

9. I received the message "Activesync encountered a problem on the desktop: Support Code 85010014". How can I fix this error?

   
   

   Update 1:
   

   This issue has been resolved in Activesync 4.2. In case the problem is not resolved after installing Activesync 4.2, please follow the steps mentioned below.

   
   

   Update 2:
   

   The issue is still not resolved for many people. If this applies to you, then please follow the steps below.

   Many people who have bought Windows Mobile 5.0 devices like the Audiovox PPC 6700 or the Palm Treo 700w face problems synchronizing Activesync 4.1 with Outlook XP/2003.
   

   The most common error being that Activesync encounters a problem on the desktop - support code 85010014. This happens mainly due to problems with Outlook.

   
   To resolve this issue, you may need to follow the steps mentioned below:

   1) Very Important: Backup your Outlook data

   2) If Outlook has more current information than your PDA, it’s best to hard reset your device to ensure Outlook data doesn’t get duplicated

   3) Uninstall Outlook by going to the Control Panel—>Add/Remove Programs—>Microsoft Office—>Add/Remove Features—>Uncheck Outlook—->Update

   4) Delete Partnership from Microsoft Activesync 4.1 by going to File—>Delete Mobile Device

   5) Delete Partnership from Microsoft Activesync on Mobile Device by going to Start—>Programs—>Activesync—>Menu—>Options—>Highlight your Windows PC partnership and choose delete

   6) Reinstall Outlook by going to Control Panel—>Add/Remove Programs—>Highlight Microsoft Office
   —>Add/Remove Features—>Check Outlook—>Also check Advanced Customization of options—>Click on the drop down next to Microsoft Office and choose Run All from my computer—>Click Update

   7) Open Outlook to make sure its working fine

   8) Repair Microsoft Activesync 4.1 from Add/Remove Programs

   9) Restart the computer [Activesync will prompt you to after the repair]

   10) Try syncing and you should be able to sync

   11) In case you still get the same error, disconnect your device from the go to your Control Panel—>Mail—>Show Profiles—>Add Profile and create a new profile for your Outlook

   12) Delete Activesync partnership from both the desktop and device

   13) Setup a partnership with the new Outlook profile and try syncing

   
   
   

10. I have recently changed devices and am now using a device with a different mobile operating system. Can I transfer the Unbound Medicine software to my new device?

    Yes, you can switch platforms without incurring any additional fees. To do so, simply visit the “Download” section of the Unbound Medicine support website to download software for your new device. You must enter your serial number and email address to download the software for your new device.
    

    Please Note:

    • Your Unbound Medicine software is licensed for one device. Please delete the program from your old device once the software has been installed to your new device.
    • To transfer your account to a new device type (iPhone, Blackberry, or Android), it requires an active account. If web and update access has expired, you will need to renew.

11. How do I create a user name and password for my account?

    
    

    You have not yet created a user name and password for this product. To do so, please visit our registration website below and enter your serial number. Please make sure to choose a log-in name that you are not using for any of our other products.

    http://www.unboundmedicine.com/register

    
    

    Please let us know if you have any other questions.

12. After one year is complete, is there a renewal fee, or would I have to re-purchase the product entirely?

    
    

    We sell 1 year subscriptions with our products that feature Auto Updates. When the year is finished, you can choose to renew your subscription. If you choose to renew, you will only need to purchase the renewal and not the entire product. If you choose not to renew, the product will remain on your PDA, but you will stop receiving content updates. If you purchase one of our products, we will contact you when your subscription is in need of renewal with specific instructions on how to renew.

13. How do I download my renewal?

    When renewing your software you will not need a new serial number nor do you need to install a new download, instead you will continue to receive updates to your current install for another year. If you have deleted the program already and do need to download it again, please visit our support website below.

    
    

    http://www.unboundmedicine.com/support

    
    

    Once on the site, locate the "Download software" section. Enter your serial number and email address, then click the "Download" button. Select the software version and begin the download process. Follow the onscreen installation instructions and enter your serial number when prompted.

    
    

    
    
    

14. How and when do I get updates? (Drug Guide Specific)

    
    

    Each component of Davis’s Drug Guide gets updated on a quarterly basis, however there is no set date for updates. Every time you sync your PDA, the program checks for updates. If updates are available, you will see new records being downloaded to your PDA.
    

    
    

    Please let us know if you have any other questions.

15. Can I view the program on my PC?

    Any software that includes a "Web/Wireless" component includes a version of the content that is viewable through your computer’s web browser. Please note that access to these web versions are based on a yearly subscription and need to be renewed to have access after the first year.
    

16. I purchased a CD but can't find the serial number. What do I do?

    We do not sell CD’s, and while some of our distributors do, we do not have any record of the serial number until it is registered by the customer. I suggest contacting the company from whom you purchased the CD to inquire about your serial number.

    Please let us know if you have any other questions.

    
    
    

17. Can I install the software to more than one device?

    Please note the software is licensed for use on only one device at a time. Installing the software to multiple devices can make the serial number inactive.
    
    

18. How do I delete the program using ActiveSync?

    
    

    To delete the program successfully from your Windows Mobile device please follow the below steps.

    
    

    Windows XP Steps
    

    1. Place Windows Mobile device into cradle
    2. Open ActiveSync on your computer (icon is the green circle located on bottom right-hand corner of computer screen)
    3. From the "Tools" menu select "Add/Remove programs"
    4. Highlight the text of program and click the "Remove" button. Please note that you will have to remove each instance of the program one at a time.

    
    

    Windows Vista Steps
    

    1. Connect your device
    2. Once the Windows Mobile Device Center opens hover over programs and services
    3. Press the more button
    4. Select add/remove programs
    5. Clear the programs check box
    6. Press Ok and the program will then be removed

    
    
    

19. I did not receive my serial number. Can you resend it?

    You can request that your serial number be sent from the Unbound Medicine Support Website. Simply enter your email address in the “Request Your Serial Number” section. If you have changed your email address since you purchased the software or if there is a possibility that there was a typo in your email address, please contact Unbound Medicine support to have your account updated. If the email is sent and you do not receive it, please check your Junk Email to ensure the sent email was not filtered. If you recently purchased the product and never received the email, check with the distributer to ensure that the sale was completed.