INSTALLATION

System Requirements

This User Guide addresses functionality which is available across a variety of Unbound Medicine products. Your particular application may include all or some of the functionality listed below.

System Requirements
You must meet the following system requirements to use the product.

  • Palm OS ® 5 or later
  • Memory Cards Supported
  • Palm HotSync Manager 4.2 or later (6.2 or later for MS Vista)
  • Windows PC or Mac OS X with Internet Connection

Installation Steps

To activate the product or re-install the application in the future, please double click on the installer that was downloaded to your PC and follow the on-screen instructions.

GETTING AROUND

Home Screen

The Home screen displays your currently selected content. To open a content resource, select that entry in the list.

Common Icons

Below are the icons commonly used in the handheld application and their function.

Home - Takes you back to the main screen.
Index/TOC - Takes you back to the Index or TOC level.

Update - Denotes new or updated content that has not yet been viewed.
Subentries - Denotes the presence of a subentry.
Open Drop-Down Menu - Denotes the presence of a drop-down menu.
Next/Prev Page - Takes you to the next/previous page in an index.
Info/Tips - Provides context-sensitive hints or tips.
Back - Steps you back one screen at a time.
Jump to - Enter the first letter(s) of the desired term in the graffiti area and you will be scrolled to the closest matching term in the index.
Search - Select this icon to bring up the forms manager screen. From here you can capture questions that are sent to the Archive.
More Online - Check the "More Online" box to save a record to your archive
Cross Links - Signifies that related content is available in other resources and allows you to quickly jump between these resources.
Wireless Sync - Select this icon to synchronize your handheld over a wireless connection.

Syncing

The application includes the ability to synchronize your handheld device wirelessly. Once the application is installed to your device, you no longer need to connect with your computer via cables or cradle.

To synchronize, simply click the Wireless Sync icon found at the top of the device’s home screen. You have just synchronized wirelessly! With one click you can save records to your web account and update your PDA content, all without leaving your patient’s side!

Note: To obtain the Wireless Syncing feature, you must have a Palm OS or Windows Mobile device with wireless access and have the latest version of the application. If you have a qualified device but do not see the Wireless Sync icon at the top of the home screen, you do not have the most recent version.

To download the latest version, see Question 4b in the FAQ, below.




Bookmarks

The Unbound platform allows you to Bookmark important information so you can return to it easily at anytime.

To create a Bookmark, choose the icon found at the top of the device’s screen. When the dropdown window appears, select "Add Bookmark" to save your selection.

To return to a Bookmarked page, choose the and simply select the desired Bookmark. A checkbox will appear next to the Bookmarked page you are currently viewing.

To remove a Bookmark, you must first select that Bookmark from your list. Select the icon again. When the drop-down window appears, select "Remove Bookmark".




Crosslinks

Unbound Medicine’s Crosslinks feature enables you to access desired information across your Unbound content. When you’re seeking related information across your Unbound resources, the power of Crosslinks makes it easy.

When related content is available, the Crosslinks icon will appear . Select the icon and a list of available links will pop-up. Next, choose your desired link by tapping on it.

Again, in order to save you time and effort, the Crosslinks icon will appear only when related content is available.



Viewing a Table

The Unbound platform allows you to view tables and figures in their entirety. Tap the stylus on the table and drag it in the direction you wish it to move. To move the table vertically, you may also tap and drag the scroll bar.


Special Features

Select Preferred Index

The following special features allow you to customize your experience. Access and organize the information you need in the way that works best for you.

Select Preferred Index

Your content resources may be organized by more than one index. Using this feature, you can set the default index to the one you prefer.

For example, let’s say a resource includes both an alphabetical index and a topical index. You use both, but prefer the topical index. This feature enables you to select the topical index as your default - so each time you open the resource, that is the first index you see.

To set a Preferred Index:
  1. Select one of your resources.
  2. Access the index you want to set as preferred.
  3. Tap the Unbound tab at the top of the screen. A drop-down list will appear.
  4. Choose "Set preferred index"
  5. To remove a preferred index, simply select the Unbound tab again. When the drop-down list appears, choose "Remove preferred index."



Select Preferred Heading

To make for easier navigation, your content resources may be organized by headings and subheadings. Using this feature, you can set the default heading to the one you prefer.

For example, let’s say each topic in a resource is divided into the following headings: General, Pathology, Symptoms & Signs, Diagnosis and Treatment. You use each of these, but you find it most efficient to begin with Symptoms & Signs. This feature enables you to set that particular heading as the first you see upon opening any topic.

To set a Preferred Heading:
  1. Select one of your resources.
  2. Access the heading you want to set as preferred.
  3. Select the Unbound tab at the top of the screen. A drop-down list will appear.
  4. Choose "Set preferred heading"
  5. To remove a preferred heading, simply select the Unbound tab again. When the drop-down list appears, choose "Remove preferred deheading."



One-click Access Between Titles

Some applications offer several content resources. The following feature makes it simple to move from one content channel to another.

Here’s how it works:
  1. While in a resource, you will see that resource’s title at the top of the screen.
  2. Select the title. A drop-down menu will appear listing the other available content channels.
  3. Next, select the title of the desired resource and you will be taken directly to it.

RESOURCES

Selecting a Resource

The Home screen displays a list of your currently selected content. To open a resource, select the entry in the list.


Selecting an Entry

To quickly find an entry, enter its name in "Jump to". To choose an entry, select its title. You can scroll through the list of entries by using the "Up/Down" arrows at the bottom of the display.




Viewing a Record

To make for easier navigation, each entry is divided into pages. Many entries contain subsections which you you can view by utilizing the down-arrow next to the title. In addition, you can scroll through the fields using the "Next/Previous Field" arrows.




Saving a Record

Records can be saved to your archive on the web. Check the "More Online" box, and a request will be queued on your device. When you Sync, queued requests will be saved online where you can link to more in-depth information later.


SUPPORT

Common Problems/FAQ

  1. I get an error when I try to Sync for the first time.
    There are a few possible causes of errors during Sync. Often the cause of the error can be found in the HotSync log. To view the log, right-click the HotSync icon in your Windows System Tray and choose "View Log..." Look for messages that come after "Pediatric Care Online Version X.XX Build X, Palm Version: X.X".

    Not enough memory on your handheld
    Each content resource requires a different amount of memory. To check that you have adequate space available:
    1. From the handheld home screen, Tap the "Menu" button in the Graffiti area.
    2. From the "App" menu, select "Info". Your memory usage will appear at the top of the screen. If you do not have the correct amount of memory available, consider deleting some unused applications.
    To free additional space on your handheld
    1. From the handheld home screen, Tap the "Menu" button in the Graffiti area.
    2. From the "App" menu, select "Delete". A List of the applications installed to your handheld and their memory usage will be displayed. Tap on the application you wish to delete. You will be asked to confirm the operation. Continue to do this until the "Free Memory" displayed at the top of the screen equals the appropriate amount.
    Proxy server settings
    If you normally use a proxy server to connect to the Internet, you may need to enter your proxy settings in the HotSync application. If you are not familiar with proxy server settings, you may need to contact your IT department. To enter or verify your proxy server information:
    1. Right-click on the HotSync icon in your Windows System Tray.
    2. Select "Custom…"
    3. Select "unbound" from the Conduit list, and then click on "Change".
    4. Check the "Use Proxy Server" button and fill in the appropriate information.
  2. I installed the application and synchronized, but I can’t find it on my handheld.
    It’s possible that some or all of Pediatric Care Online did not get installed. You can check your HotSync log to see if any specific errors are displayed:
    1. Right-click on the HotSync icon in your Windows System Tray.
    2. Select "View Log..."
    Possible error messages can include:
  3. How do I login to the web application?
    1. Direct your browser to the application’s web address.
    2. Enter your user name and password when prompted.
  4. I downloaded the Installer, but now I can’t find it.
    1. From the Windows Start menu, select "Search" and then "For Files or Folders…"
    2. Enter "unbound" in the field labeled "Search for files or folders named:"
    3. Click the "Search Now" button.
    The second is to download the Installer again:
    1. Login to the web application
    2. Click the Mobile link.
    3. Choose the "Download Software" link in the "Mobile Resources" section.
    4. Follow the onscreen instructions. When asked where to download the Installer, please note the directory into which it is saved for future reference.
  5. Can I install theapplicationon a memory card?
    Yes, this product can be installed on a memory card. To install on a supported memory card, simply click "Yes" when asked during installation if you wish to place the application on a memory card.
  6. Is there a version for Windows Mobile, Psion or MacOS?
    A Mac version is available for Palm and Windows devices. A Windows Mobile version is available for Windows. The software installer can be downloaded from the "Mobile" section (see question #4 above). Currently, there is no support for the Psion platform.
  7. How do I add or remove content from my handheld?
    1. Login to the web application (see #3: How do I login to the web).
    2. Click on the PDA link.
    3. Check or uncheck the appropriate content and click the "Update" button.
    4. Sync your handheld. There are two ways to solve this problem. The first is to use the "Search" option of the Windows Start menu.
  8. I can’t install the application on my PC.
    With some operating systems (Notably Windows NT, 2000, and XP Pro) you must have Administrator access to install some programs. You may need to contact your internal support department to assist with the install if you do not have administrative rights on your PC.
  9. Where can I learn more about using Unbound Medicine products on Palm OS devices?
    For a more comprehensive list of FAQs regarding Unbound Medicine on Palm OS devices, please click here.

Contacting Support

Who should I contact with questions about the application?

Click here to submit a Support Request.