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View general information about how Unbound Medicine products work on mobile devices and the web. If you don’t find what you’re looking for here, check out our platform FAQs.

I downloaded the “free” application but don’t have a username/password.

If you are a new customer, you will need to purchase a subscription through the Unbound Medicine store in order to create a username and password. For more information on our software and to purchase, please visit our web site.

Subscribers can access the content on the web or through a mobile app on iOS and Android.

I can’t remember my username or password.

If you are an existing customer and cannot recall the username or password for your account, click the "Forgot your Password?" or "Forgot your Username?" links on the companion site to your application. We will immediately e-mail you the information to your registered account. If you don’t receive an e-mail containing your username and password, please check your spam filter or junk mail before contacting support.

If your username is blank in the e-mail, please contact support at your earliest convenience to set up your information.

I purchased the product through one platform and want to switch to a different platform now.

Applications purchased through third-party application stores cannot be transferred to another operating system platform. Only purchases made directly through Unbound Medicine can be transferred.

The payment and subscription have been accepted by a specific store and cannot be transferred to a product which runs on a different platform, as the app stores do not honor competitor purchases. This is an application store rule across platforms. If you would like a username and password to receive updates, web access and the ability to transfer between different platforms, a subscription must be purchased through our website.

Renewing and/or Upgrading my Product

You will be notified by e-mail a few days prior to your subscription’s expiration, on the day of expiration, and a few days after expiration. Please follow the instructions in the e-mail to renew your subscription.

You will be also contacted by e-mail when upgrades to a product are available. If there is a change to your e-mail address, please contact support to state your prior e-mail and new e-mail address. We may also locate the account by your serial number or username.

Installing my Product on a New Device

As long as your subscription has not expired, you can move the Unbound product from one device to another by deleting the software from the old device and following the proper installation instructions for the new device.

Please note that if you have previously installed to more than two devices, you will need to contact support to have your account switched to the new device. We are able to switch this application over in a matter of seconds given that you are able to provide either the account’s username, e-mail address, or serial number to a support representative over the phone or through e-mail.

Please select the new device type for installation instructions.

iOS (iPhone, iPod touch, iPad)

Accessing Companion Websites

Several Unbound Medicine products include companion websites which are available from any computer or device with internet access. To see if your product includes a companion website, click here. Our companion websites give you full access to the content of your product as long as your subscription is current. If your subscription to any product is no longer current, please renew it to view the most up to date medical information available.

How do I use Grasp™ ?

Grasp™ is a mobile and web study solution that uses a proven learning method to help you master unfamiliar concepts or prepare for an exam. Grasp users can build decks on the web using content from trusted resources.

To learn more about Grasp please view the user guide.

What is Glimpse™ ?

Glimpse™ is a feature included with the Nursing Central and Taber’s Medical Dictionary that allows you to look up definitions and information without leaving the record.

To use Glimpse, simply highlight the word you want to define. A definition box will appear next to the highlighted word on the web and the Glimpse option will appear on mobile/tablet devices.

Why is the application listed as free when you have to pay for a subscription?

As stated in the application store description, our applications are listed as free for the convenience of our existing customers. The free download does not work without a username and password. Existing customers can easily transfer applications regardless of different platforms and without repurchasing as long as their account is active. The username and password will also grant access to the companion web site if purchased from the Unbound Medicine website.

What happens after my subscription expires?

The price is for a one year subscription unless specified otherwise. At the end of the year, users have the option to renew the subscription.

It’s important to note that we will not remove the software from your device once the account has expired. Renewals are only required if you wish to have the latest updates, web access, or the ability to move the software to a new device. Otherwise the software will remain on the last device to which it was installed. If you are experiencing trouble accessing the same information on an expired account that is with the same device, please contact support at your earliest convenience.

Why can’t I transfer my old content to my new device without renewing?

Once a subscription expires, the last update received will remain useable. The account will no longer receive content updates or web access. In the meantime, we will continuously update the products as normal for current users. When a customer downloads to a new device, we will not remove the information from their last device, but rather download only the newest information that hasn’t been received over this time, hence the need to renew.

We are not able to provide downloads including old versions of the data as they may include out-dated medical information. Our responsibilities as a company in the medical industry include providing only the most recent information we have. This is for the safety of both our customers and their patients.

My application is timing out when downloading.

The issue you are encountering indicates that the connection on your device is not allowing the download to complete. Sometimes a network connection may be strong enough for simple tasks such as web browsing or downloading a small file, but not strong enough for a direct data transfer such as this one. Please ensure that the mobile/tablet device on which you are using the application is connected to a strong wireless network.

The software requires a WiFi connection or a strong 3G or 4G mobile internet connection for initial download and then to incorporate any updates. After the application has been installed, the content can be viewed even when an internet connection is unavailable.

Our programs are designed to work efficiently in areas where WiFi is not always available such as hospitals, classrooms, and clinical settings.
(For iOS devices only) To avoid "timing out" error messages, make sure the screen does not fall asleep during the download. You can avoid this problem with a temporary fix. Go into your Settings > General > Auto-Lock > and select Never.

If you are continuing to experience this problem, please give us a call at your earliest convenience. It’s ideal if you call us from a different device than the one you’re downloading the app to and when you have a strong WiFi connection.

I can’t load my application onto my computer desktop.

The applications we sell cannot be installed directly to a computer, as they are downloadable on mobile and tablet devices only. Our companion websites give you full access to the content of your product as long as your subscription is current.

If your subscription to any product is no longer current, please renew it.

To how many devices can I install my application?

Our products are licensed for use on a single mobile device, a single tablet device and web access on any internet source. Though we understand this can be frustrating for users who possess numerous mobile devices, this policy is not scheduled to be changed as it is designed to prevent fraudulent multi-user accounts.

I need access to the Red Book and/or PCO application.

Unbound Medicine is no longer supporting Red Book or PCO for our mobile platform. If you would like more information about either of these resources for iOS, please contact the AAP.

Unbound Medicine offers a number of pediatric titles for your iOS and Android devices. To see a list of other Pediatric titles offered by Unbound Medicine please click here.

There are several possible solutions. If you are not sure which applies to you, please contact support with as many details of your purchase as possible.

Standalone products: If you purchased an edition-based book through the app store, this will not come with a username or password. If you have downloaded the application requiring a sign-in, you may have dowloaded the wrong product. Edition-based purchases are able to be redownloaded through your purchase history in the app store. Please ensure you’re using the same account information for the app store. Products purchased through the app store will not be charged a second time, as long as you’re using the same account information.

In-app purchases for iOS: In-app purchasing allows the customer to register for technical support and online website use. If you’ve skipped this registration, but have purchased an updating product, please follow the steps below:

  • Open the App Store on the iPhone/iPad/iPod and search for the product name.
  • Select and download the application. The app may have a cloud symbol next to it indicating you’ve previously downloaded it.
  • Enter your iTunes user name and password if prompted
  • Open the program, and press "RESTORE"
  • If the app store alerts you that there are no in-app purchases this will indicate that either a different Apple ID was used for this purchase or you did not purchase the updating version previously.

  • Email address not recognized: You may have skipped registration altogether. Please contact support with purchase details to receive instruction on redownloading.

    How do I cite information?

    The Modern Language Association (MLA) and the American Psychological Association (APA) publish guidelines on referencing electronic products. These guidelines often change as new technologies are released. Unbound Medicine recommends visiting the MLA or APA websites for the most current guidance on referencing an electronic resource and also confirming with who you are submitting the work to ensure the proper citing technique is being submitted.

    *Please Note* Stand alone Products are products that are purchased directly through the application store, do not come with web access, a username and password, nor updated. These are edition based purchases.

    MLA Style

    Rightsholder. Title of App. Computer Software. Title of Website with App. Version number. Publisher, Year. Web. Date accessed. < Download URL>.

    Bundled Product Example:
    Unbound Medicine, Inc. Nursing Central. Computer Software. Apple App Store. Vers. 1.22. Unbound Medicine, Inc., 2014. Web. 25 Sept. 2014. <>.

    Standalone Product Example:
    Unbound Medicine, Inc. and Lippincott Williams & Wilkins. Manual of Clinical Oncology. Computer Software. Apple App Store. Vers. 1.1. Unbound Medicine, Inc., 2014. Web. 25 Sept. 2014. <>.

    APA Style

    Rightsholder. (Year). Title of App (Version number.) [Mobile application software]. Retrieved from < Download URL>

    Bundled Product Example:
    Unbound Medicine, Inc. (2014). Nursing Central (1.22.) [Mobile application software]. Retrieved from <>

    Standalone Product Example:
    Unbound Medicine, Inc. and Lippincott Williams & Wilkins. (2014). Manual of Clinical Oncology (1.1.) [Mobile application software]. Retrieved from <>

    Chicago Style

    Footnotes Layout:
    Rightsholder, “App Title,” Title of Website with App, Version number (Year), Download URL, (accessed on date).

    Bundled Product Example:
    Unbound Medicine, Inc., “Nursing Central,” Apple App Store, Vers. 1.22 (2014),, (accessed on 25 Sept 2014).

    Standalone Product Example:
    Unbound Medicine, Inc. and Lippincott Williams & Wilkins, “Manual of Clinical Oncology,” Apple App Store, Vers. 1.1 (2014),, (accessed on 25 Sept 2014).

    References Page Layout:
    Rightsholder. “App Title.” Title of Website with App, Version number (Year). Download URL (accessed on date).

    Bundled Product Example:
    Unbound Medicine, Inc. “Nursing Central.” Apple App Store, Vers. 1.22 (2014), (accessed on 25 Sept 2014).

    Standalone Product Example:
    Unbound Medicine, Inc. and Lippincott Williams & Wilkins. “Manual of Clinical Oncology.” Apple App Store, Vers. 1.1 (2014), (accessed on 25 Sept 2014).

    Source: - October 25, 2013

    I want to transfer a product from my old device to a new BlackBerry phone. How can I do this?

    As of July 2014, Unbound Medicine products are no longer sold on the BlackBerry platform and cannot be transferred to a BlackBerry device. Web access may still be used through your device’s browser. Support for existing BlackBerry products will continue until July 2015.

    The application on my BlackBerry stopped working and gives me a “Web page not available” error. What do I do?

    Unbound Medicine products were usable on the Blackberry platform until operating system 10 was released.

    This particular OS is not compatible with Unbound software. Examples of BlackBerry devices running on OS10 are Z30, Z10,Z3, Q10, Q5 and Playbooks tablets. If your account is still active, you may download to a supported Android or iOS device. If your application also comes with web access, you may sign into the website from your BlackBerry browser as well.