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Palm OS

This section is the easiest way to find answers about our Palm OS products. If you can’t find what you are looking for here, please contact Support.

Frequently Asked Questions

Read the most commonly asked questions about our products for Palm OS.

I want to switch my device from an old Palm to a new device. How can I do this?

To transfer products you must have an active subscription. Users with expired subscriptions must renew the subscription to transfer it to a new device. Unbound products are licensed for use on one device at a time.

To remove the program from your Palm device, follow these steps:

1. From the home screen of your Palm, click on the menu icon (located in the top left hand corner)

2. Choose "Delete...".

3. Select the program and click "Delete..."

4. When prompted confirm the deletion.

Then, visit our software download page.

How do I resolve a Microsoft "Run Time" error received during my product installation?

You received a run time error because you have an outdated version of the Palm Desktop installed on your computer. Update your software free of charge at Palm Support.

Then, update your software to Palm Desktop version 6.2. This update will only work for:

  • Palm TX
  • Tungsten E2
  • Palm Z22
  • All Treo models 680 and higher
  • Palm Centro

On the support page select "Handhelds"

  • Select your Handheld
  • On the next screen, under the Home tab in the "Featured Support" folder, press the link for Palm Desktop 6.2 and Hotsync Manager
  • Press "Download"
  • Install the Palm Desktop 6.2 to your desktop computer

To reinstall your product, visit our software download page.

I am stuck in trial mode. What should I do?

Installation requires two syncs. If you are in trial mode you have only synced the device once. Please sync again.

If you continue to receive a trial mode message, please disable your internet security as this could prevent communication with our server. If you are still in trial mode, please contact Support.

I’m using a new/different computer and my Unbound Medicine products won’t sync with it. How can I fix this?

If you have recently switched computers you will need to download the install file and reinstall the software on your new computer. To download the program again, click here.

How do I uninstall the program?
  • From the home screen of your Palm, click the "Menu" icon (located in the top left hand corner)
  • When the Menu appears, choose "Delete..."
  • Select the program and click "Delete..."
  • Confirm deletion

I did not receive my serial number. Can you resend it?

Please contact support.

Can I access Unbound Medicine products on my PC?

View a complete listing of our product companion websites here. Please note that access to companion websites is based on a yearly subscription that must be renewed after the first year to maintain access.

My question does not appear in the FAQ. Where should I go for help?

If you do not see your question in this FAQ, please contact support.

Installation

Learn about downloading, registering, and activating your Palm OS product.

Download and Installation

To activate the product or reinstall the application in the future, please double click on the installer that was downloaded to your computer and follow the on-screen instructions.

Using the Application

Read up on the features that are specific to Palm OS devices.

Home Screen

The Home screen displays your currently selected content. To open a content resource, select that entry in the list.

Common Icons

Below are the icons commonly used in the handheld application and their function.

Home - Takes you back to the main screen.
Index/TOC - Takes you back to the Index or TOC level.
Update - Denotes new or updated content that has not yet been viewed.
Subentries - Denotes a subentry.
Open Drop-Down Menu - Denotes a drop-down menu.
Next/Prev Page - Takes you to the next/previous page in an index.
Info/Tips - Provides context-sensitive hints or tips.
Back - Steps you back one screen at a time.
Jump to - Enter the first letter(s) of the desired term in the graffiti area and you will be scrolled to the closest matching term in the index.
Search - Select this icon to bring up the forms manager screen. From here you can capture questions that are sent to the Archive.
More Online - Check the "More Online" box to save a record to your archive
Cross Links - Signifies that related content is available in other resources and allows you to quickly jump between these resources.
Wireless Sync - Select this icon to synchronize your handheld over a wireless connection.

Syncing

The application includes the ability to synchronize your mobile device wirelessly. Once the application is installed to your device, you no longer need to connect with your computer via cables or cradle.

To synchronize, simply click the Wireless Sync icon () found at the top of the device’s home screen.

Note: To sync wirelessly, you must have a Palm OS or Windows Mobile device with wireless access and have the latest version of the application. If you have a qualified device but do not see the Wireless Sync icon at the top of the home screen, you do not have the most recent version.

Bookmarks

To create a Bookmark, choose the icon at the top of the device’s screen. When the drop-down window appears, select Add Bookmark to save your selection.

To return to a Bookmarked page, choose the icon and simply select the desired Bookmark. A checkbox will appear next to the Bookmarked page you are currently viewing.

To remove a Bookmark, you must first select that Bookmark from your list. Select the icon again. When the drop-down window appears, select Remove Bookmark.

Cross Links

Unbound Medicine’s Cross Links feature lets you access related content.

When related content is available, the Cross Links icon () will appear. Select the icon and a list of available links will pop up. Next, choose your desired link by tapping on it.

Viewing a Table

The Unbound platform allows you to view tables and figures in their entirety. Tap the stylus on the table and drag it in the direction you wish it to move. To move the table vertically, you may also tap and drag the scroll bar.

Selecting a Preferred Index

Your content resources may be organized by more than one index. Using this feature, you can set the default index to the one you prefer. For example, let’s say a resource includes both an alphabetical index and a topical index. You use both, but prefer the topical index. This feature enables you to select the topical index as your default—so each time you open the resource, that is the first index you see.

To set a Preferred Index:

  • Select one of your resources
  • Access the index you want to set as preferred.
  • Tap the Unbound tab at the top of the screen. A drop-down list will appear.
  • Choose "Set preferred index"
  • To remove a preferred index, simply select the Unbound tab again. When the drop-down list appears, choose "Remove preferred index."

Selecting a Preferred Heading

To make for easier navigation, your content resources may be organized by headings and subheadings. Using this feature, you can set the default heading to the one you prefer.

For example, let’s say each topic in a resource is divided into the following headings: General, Pathology, Symptoms & Signs, Diagnosis and Treatment. You use each of these, but you find it most efficient to begin with Symptoms & Signs. This feature enables you to set that particular heading as the first you see upon opening any topic.

To set a Preferred Heading:

  • Select one of your resources.
  • Access the heading you want to set as preferred.
  • Select the Unbound tab at the top of the screen. A drop-down list will appear.
  • Choose "Set preferred heading"
  • To remove a preferred heading, simply select the Unbound tab again. When the drop-down list appears, choose "Remove preferred heading."

One-Click Access Between References

Some applications offer several content resources. The following feature makes it simple to move from one content channel to another.

Here’s how it works:

  • While in a resource, you will see that resource’s title at the top of the screen.
  • Select the title. A drop-down menu will appear listing the other available content channels.
  • Next, select the title of the desired resource and you will be taken directly to it.

Selecting an Entry

To quickly find an entry, enter its name in "Jump to." To choose an entry, select its title. You can scroll through the list of entries by using the Up/Down arrows at the bottom of the display.

Viewing an Entry

To make for easier navigation, each entry is divided into pages. Many entries contain subsections which you you can view by utilizing the down-arrow next to the title. In addition, you can scroll through the fields using the Next/Previous Field arrows.

Saving an Entry

Entries can be saved to your archive on the web. Check the More Online box, and a request will be queued on your device. When you sync, queued requests will be saved online where you can link to more in-depth information later.