SUPPORT

BlackBerry

As of July 2014, Unbound Medicine no longer sells products running on the BlackBerry operating system . Support for existing BlackBerry products will continue until July 2015.

Please Contact Us if you have any questions.

Frequently Asked Questions

Find answers to the most-asked BlackBerry product questions.

I want to transfer a product from my old device to a new BlackBerry phone. How can I do this?

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As of July 2014, Unbound Medicine products are no longer sold on the BlackBerry platform and cannot be transferred to a BlackBerry device. Web access may still be used through the browser.

The application on my BlackBerry stopped working and gives me a “Web page not available” error. What do I do?

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Unbound Medicine products were usable on the Blackberry platform until operating system 10 was released.

This particular OS is not compatible with Unbound software. Examples of BlackBerry devices running on OS10 are Z30, Z10,Z3, Q10, Q5 and Playbooks tablets. If your account is still active, you may download onto a supported Android or iOS device. If your application also comes with web access, you may sign into the website from your BlackBerry browser as well.

After downloading an app, where can I find it on my BlackBerry?

For BlackBerry devices running the 4.6 to 5.0 operating system:
To locate your Unbound Medicine product, press the BlackBerry Menu button and locate the Download folder. Open the Download folder to view the Unbound Medicine product.

For BlackBerry devices running 4.0 to 4.5 and the 6.0 operating system:
To locate your Unbound Medicine product, press the BlackBerry Menu button. You’ll see an icon for your new Unbound Medicine product on the main application screen.

How do I install an application on a BlackBerry device?

BlackBerry installation is performed over the air, which means that you download the app without plugging your mobile device into your computer.

Please follow the steps below to download the application.

• On your computer web browser, visit the website for the product you wish you install. For a list of companion websites, click here.
• Log in to the site and click the “Mobile” link located in the upper right corner of the page. Then, click the download software link.
• On your BlackBerry web browser, navigate to the web page provided by the website.
• Select the link that says “Click the link to download.”
• Open the program on the device and enter your serial number.

Which BlackBerry devices will run Unbound Medicine products?

Our software will support any BlackBerry device that supports the use of a memory/media card. Memory/media cards are required to complete the installations to the device.

I have added a memory/media card to my device but I am still unable to install the app. What should I do?

[Answer taken from the BlackBerry Support Website .]

To install an Unbound Medicine product, you must format the media card. Follow these steps:

Warning: This process will delete all data on the media card.

• From the home screen of the BlackBerry smartphone, click Options > Media Card or Options > Advanced Options > Media Card. (Choose the option that appears on the BlackBerry smartphone).
• Display the menu and click Format Card.
  Note: If Format Card option does not appear on the menu, skip step 3 and perform the procedure that follows.
• A warning message will appear asking if you are certain you would like to format the card. Click Yes to continue.

If the Format Card option does not appear on the menu, complete the following steps:

• On the Media Card screen, set the Mass Storage Mode Support field to Off.
• Display the menu and click Save. The Media Card screen closes automatically.
• Click Media Card to reopen the Media Card screen.
• To format the media card, display the menu and click Format Card.
• A warning message will appear asking if you are certain you would like to format the card. Click Yes to continue.

If formatting the media card on the device does not correct the problem, you will need to format the card on your PC. To do so:

• Insert your storage card into your PC card reader.
• On the PC, open My Computer and right click on the storage card.
• Select Format Card. Once complete you will then be able to install the software.

I want to put the application on a different device. How do I uninstall the product?

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To uninstall our software from your BlackBerry device, please:

• Open the program on your device and press the BlackBerry menu button.

• Open the “About” entry and press the BlackBerry menu button again.
• Select the option: “Remove the data completely.”
• Then, open the options menu on your BlackBerry.
• Select Applications. On some devices Applications can be found under Advanced Option.
• Locate the program, press the BlackBerry button, and then select "Delete."

How do I update the content in my Unbound Medicine application?

On your BlackBerry, open the Unbound Medicine application. From the main screen of the application, press the BlackBerry menu button, then select "Update." This is only available for active subscriptions and for operating systems prior to 10.

Can I access Unbound Medicine products on my PC?

Here is a list of companion websites you are able to use if you have an active subscription. If you are unsure of your username and password, it may be requested through the “Sign in” section of the website.

My question does not appear in the FAQ. Where should I go for help?

If you do not see your question in this FAQ, please contact support.