As of July 2014, Unbound Medicine no longer sells products running on the BlackBerry operating system
. Support for existing BlackBerry products will continue until July 2015.
Please Contact Us if you have any questions.
Find answers to the most-asked BlackBerry product questions.
As of July 2014, Unbound Medicine products are no longer sold on the BlackBerry platform and cannot be transferred to a BlackBerry device. Web access may still be used through the browser.
Unbound Medicine products were usable on the Blackberry platform until operating system 10 was released.
This particular OS is not compatible with Unbound software. Examples of BlackBerry devices running on OS10 are Z30, Z10,Z3, Q10, Q5 and Playbooks tablets. If your account is still active, you may download onto a supported Android or iOS device. If your application also comes with web access, you may sign into the website from your BlackBerry browser as well.
For BlackBerry devices running the 4.6 to 5.0 operating system:
To locate your Unbound Medicine product, press the BlackBerry Menu button and locate the Download folder. Open the Download folder to view the Unbound Medicine product.
For BlackBerry devices running 4.0 to 4.5 and the 6.0 operating system:
To locate your Unbound Medicine product, press the BlackBerry Menu button. You’ll see an icon for your new Unbound Medicine product on the main application screen.
BlackBerry installation is performed over the air, which means that you download the app without plugging your mobile device into your computer.
Please follow the steps below to download the application.
Our software will support any BlackBerry device that supports the use of a memory/media card. Memory/media cards are required to complete the installations to the device.
[Answer taken from the
BlackBerry Support Website
To install an Unbound Medicine product, you must format the media card. Follow these steps:
Warning: This process will delete all data on the media card.
If the Format Card option does not appear on the menu, complete the following steps:
If formatting the media card on the device does not correct the problem, you will need to format the card on your PC. To do so:
To uninstall our software from your BlackBerry device, please:
On your BlackBerry, open the Unbound Medicine application. From the main screen of the application, press the BlackBerry menu button, then select "Update." This is only available for active subscriptions and for operating systems prior to 10.
Here is a list of companion websites you are able to use if you have an active subscription. If you are unsure of your username and password, it may be requested through the “Sign in” section of the website.
If you do not see your question in this FAQ, please contact support.
Are you a current customer? Support is included with any purchase.
Contact us with your request and we’ll respond within one business day.CONTACT US
Monday - Friday 9am-5pm EST
Reinstall products or transfer them from one device to another with your current subscription.
View step-by-step instructions.GO